#137463 Jupiter update failed
Joachim Gaffga 1 month, 1 week ago
I updated a WP site
I did several steps
- to php 7.4
- update all plugins
- updates the next jupiter –> I think the images where not shown on the pages after that
- installed necessary plugins
- aktivated the plugis -> I got http 500 error
After restore I switch plugins on – step by step.
WPBakery Visual Composer (Artbees Modified Version) – I can not update it (see pic)
I have to input FTP data but the update/logon failed
Please asstist to get it running again
Thanks, JoachimMohsin Al-Rabieai Support Team 1 month, 1 week ago
There is something wrong with your webhost. I can’t edit anything via the FTP. It shows connection failed after trying to update or re-upload a file. Please contact your web host or provide access to your cPanel in a private reply.
BestsJoachim Gaffga 1 month, 1 week ago
now i get a 500 again. What have you changed?
Should I request a restore?
I have access via filezilla with the credentails above
Sorry, you have a user but do you have admin rights?
Best regards, JoachimJoachim Gaffga 1 month, 1 week ago
This a request from last year.
It was for jupiter X but maybe it is the same solution
Thanks, JoachimPrivateJoachim Gaffga 1 month, 1 week agoThis reply has been marked as private.Mohsin Al-Rabieai Support Team 1 month, 1 week ago
I can access it for sure, but I can not change anything. I can log in to your FTP, but whenever I try to change anything, it says connection failed. Can you resolve this with the help of your web host support, please?
BestsJoachim Gaffga 1 month ago
the provider had an issue with the site.
It is now back (no 500) and in maintenance mode.
Please check your access and start with the theme update
Thanks, JoachimMohsin Al-Rabieai Support Team 1 month ago
Your web host does not allow any kind of operation on the files. It is probably due to a security module or configurations. We can’t help like this. Whatever I try to do, it kicks me off and then the website will be down. I strongly recommend you to contact your web host and ask to fix this. You may need to switch your web host to a WordPress optimized if it continues. The same issue happened again and I can’t access anything. The website is under maintenance mode again.
Best regardsJoachim Gaffga 1 month ago
the hoster is a nightmare! It seems that they block the usage of certain file names?
You changed something until we get the next error
What and how have you done it?
Have you chnaged the config LIMIT ?
Thanks and best regards JoachimMohsin Al-Rabieai Support Team 1 month ago
Yes, I tried to bypass the file permission issues by adding
define('FS_METHOD', 'direct');to the wp-config.php file, but before I save it, it kicked me out. Before that, I just updated the theme.
BestsPrivateJoachim Gaffga 1 month agoThis reply has been marked as private.Nodari Support Team 1 month ago
You are using a very old version of the theme, this version of the theme uses an old version of the Wpbackery page builder, it’s very important to update the theme on the latest version, then you will be able to update the plugin as well, can you do this?
please follow the documentation steps here:
The update should fix your problem
Let me know the resultsJoachim Gaffga 1 month ago
I would like to avoid any mistake on my side.
That’s why I request / order / an update from you side.
Means, if I have to book/pay for it fine.
Best regards, JoachimNodari Support Team 1 month ago
Ok, Joachim, I Understand you,
Can you please make a backup before? please create backup of your website and we will do an update it for you
Thanks in advanceJoachim Gaffga 1 month ago
done and again THANKS A LOTJoachim Gaffga 1 month ago
any news?Nodari Support Team 4 weeks, 1 day ago
Sorry for the delay Joachim
The theme is updated now to the latest version and the Wpbackery page builder is appearing on the backend and frontend normally, please verify
RegardsJoachim Gaffga 4 weeks, 1 day ago
thank you soo much for outstanding support.
Best regards, JoachimAmir Rather Support Team 4 weeks, 1 day ago
You’re most welcome Joachim 🙂