#137463 Jupiter update failed

Landing Forums Jupiter WordPress Theme Jupiter update failed

Viewing 19 posts - 1 through 19 (of 19 total)
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  • Joachim Gaffga

    Dear Support,

    I updated a WP site

    I did several steps

    1. to php 7.4
    2. update all plugins
    3. updates the next jupiter  –> I think the images where not shown on the pages after that
    4. installed necessary plugins
    5. aktivated the plugis -> I got http 500 error

    After restore I switch plugins on – step by step.

    WPBakery Visual Composer (Artbees Modified Version) – I can not update it (see pic)
    I have to input FTP data but the update/logon failed

    Please asstist to get it running again

    Thanks, Joachim

    Mohsin Al-Rabieai Support Team

    Hi Joachin,

    There is something wrong with your webhost. I can’t edit anything via the FTP. It shows connection failed after trying to update or re-upload a file. Please contact your web host or provide access to your cPanel in a private reply.

    Bests

    Joachim Gaffga

    Hi Mohsin

    now i get a 500 again. What have you changed?

    Should I request a restore?

    I have access via filezilla with the credentails above

    Sorry, you have a user but do you have admin rights?

    Best regards, Joachim

     

    Joachim Gaffga

    Hi Mohsin

    This a request from last year.

    It was for jupiter X but maybe it is the same solution

    Thanks, Joachim

    Private
    Joachim Gaffga
    This reply has been marked as private.
    Mohsin Al-Rabieai Support Team

    Hi Joachim,

    I can access it for sure, but I can not change anything. I can log in to your FTP, but whenever I try to change anything, it says connection failed. Can you resolve this with the help of your web host support, please?

    Bests

    Joachim Gaffga

    Hi Mohsin,

    the provider had an issue with the site.

    It is now back (no 500) and in maintenance mode.

    Please check your access and start with the theme update

    Thanks, Joachim

    Mohsin Al-Rabieai Support Team

    Hi Joachin,

    Your web host does not allow any kind of operation on the files. It is probably due to a security module or configurations. We can’t help like this. Whatever I try to do, it kicks me off and then the website will be down. I strongly recommend you to contact your web host and ask to fix this. You may need to switch your web host to a WordPress optimized if it continues. The same issue happened again and I can’t access anything. The website is under maintenance mode again.

    Best regards

    Joachim Gaffga

    Hi Mohsin,

    the hoster is a nightmare! It seems that they block the usage of certain file names?

    You changed something until we get the next error

    What and how have you done it?

    Have you chnaged the config LIMIT ?

    Thanks and best regards Joachim

    Mohsin Al-Rabieai Support Team

    Yes, I tried to bypass the file permission issues by adding define('FS_METHOD', 'direct'); to the wp-config.php file, but before I save it, it kicked me out. Before that, I just updated the theme.

    Bests

    Private
    Joachim Gaffga
    This reply has been marked as private.
    Nodari Support Team

    Hi Joachim

    You are using a very old version of the theme, this version of the theme uses an old version of the Wpbackery page builder, it’s very important to update the theme on the latest version, then you will be able to update the plugin as well, can you do this?
    please follow the documentation steps here:

    The update should fix your problem

    Let me know the results

    Joachim Gaffga

    Dear Nodari,
    I would like to avoid any mistake on my side.
    That’s why I request / order / an update from you side.
    Means, if I have to book/pay for it fine.
    Best regards, Joachim

    Nodari Support Team

    Ok, Joachim, I Understand you,

    Can you please make a backup before? please create backup of your website and we will do an update it for you

    Thanks in advance

    Joachim Gaffga

    done and again THANKS A LOT

    Joachim Gaffga

    any news?

    Nodari Support Team

    Sorry for the delay Joachim

    The theme is updated now to the latest version and the Wpbackery page builder is appearing on the backend and frontend normally, please verify

    Regards

    Joachim Gaffga

    Dear Nodari,
    thank you soo much for outstanding support.
    Best regards, Joachim

    Amir Rather Support Team

    You’re most welcome Joachim 🙂

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