#77860 Jupiter X Core Plugin Broken
Alex Crow 1 month ago
I’ve updated our site to WordPress 5.5 and updated Jupiter X to 1.20.1 and all our relevant plugins too. Unfortunately, the Jupiter X Core plugin is breaking the site with the new updates – we just have header and footer content and all the body content of the site has disappeared. I’ve deactivated the plugin in our cPanel and the site is working again but can you update on the issues with plugin compatability?
AlexNodari Support Team 1 month ago
It’s impossible to reach access page, probably you have set restrictions, check this out: https://prnt.sc/u5f1kc
Regarding your problem – please check Appearance > customize > pages > Maintenance and make sure it’s not enabled, or if enabled make sure you have proper template set here
ThanksPrivateAlex Crow 1 month agoThis reply has been marked as private.Danish Iqbal Support Team 1 month ago
Glad you figured it out 🙂 Please get back to us in case, you face any more issues.
Regards.PrivateAlex Crow 1 month agoThis reply has been marked as private.PrivateDanish Iqbal Support Team 1 month agoThis reply has been marked as private.Silvia 2 weeks, 3 days ago
Hey, I have the same issue after updating WordPress core, theme and other plugins to the latest version. How did you manage to solve the problem?
Thanks!Alexander Hutsol Support Team 2 weeks, 3 days ago
Please provide us with wp-admin and FTP (FTP host, FTP user, FTP password, FTP port) login details to your site in the private reply https://prnt.sc/qr3w3e to check the issue.
Regards.PrivateSilvia 2 weeks, 2 days agoThis reply has been marked as private.Danish Iqbal Support Team 2 weeks, 1 day ago
This happens because somehow the maintenance mode gets enabled on the site which then hides the content.
To fix this, I disabled the maintenance mode in Jupiter X -> Customizer -> Pages -> Maintanance
Please check the site and let me know if you require more help.
Regards.Silvia 2 weeks, 1 day ago
Everything seems OK now!
Thank you so much for your help!Danish Iqbal Support Team 2 weeks, 1 day ago
You’re welcome 🙂 Glad I could help.
Regards.PrivateAlex Crow 2 weeks, 1 day agoThis reply has been marked as private.Amir Rather Support Team 2 weeks, 1 day ago
Glad to hear that.
Thank you for informing us 🙂