#74709 Jupiter X Core Plugin Upgrade failed

Landing Forums JupiterX WordPress Theme Jupiter X Core Plugin Upgrade failed

Viewing 17 posts - 1 through 17 (of 17 total)
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  • Karl Heinz Goller

    Hi support team,

    I have tried to upgrade from X theme Version 1.18 and Core Plugin Version 1.16 to the latest version.

    Upgrading the theme to the latest version 1.20 no problem – Website OK. But in the next step after upgrading to the latest version of the core Plugin V1.17 the website crashes and it is only the header and the footer visible – the body content is missing.

    Is it possible to upgrade in one huge step to the latest versions or is it better to do it in several steps?

    Thanks in advance.

    Karl

    Alexander Support Team

    Hello,

    Please provide us with wp-admin and FTP (FTP host, FTP user, FTP password, FTP port) login details to your site in the private reply https://prnt.sc/qr3w3e to check the issue.

    Thank you.

     

    Regards.

    Private
    Karl Heinz Goller
    This reply has been marked as private.
    Danish Iqbal Support Team

    Hello Karl,

     

    I updated the Jupiter X Core plugin to the latest version and the site seems to be working fine.

    Could you please check the site and let me know.

     

    Regards.

    Karl Heinz Goller

    Hello Danish,

    pls check the website when you logout from the backend of WP.

    Still not working. It only shows the Header and the footer.

    Regards

    Danish Iqbal Support Team

    Hello,

     

    This is happening because you had enabled the maintenance mode in Elementor settings as well as in the theme customizer settings.

    I disabled both of them and the site is showing fine now. Could you please check again.

     

    Regards.

    Private
    Karl Heinz Goller
    This reply has been marked as private.
    Danish Iqbal Support Team

    Hello,

     

    You’re welcome 🙂

     

    Which version of the IE are you checking this issue on?

     

    Regards.

    Private
    Karl Heinz Goller
    This reply has been marked as private.
    Tatyana Hutsol Support Team

    Hello,

     

    Please add this code in Jupiter X > Customize > Additional CSS:

    .ie .raven-image img {
    width: 100%;
    }

     

    Thank you.

    Regards.

    Rukhsar Nanhekhan

    Hi support team,

    I have tried to upgrade from Jupiter X  Core version 1.16.2 to the latest version 1.17.0. And Rave version 1.10.0 to the latest version 1.10.1

    The website crashes and only the header and the footer are visible – the body content is missing.

    Can you help me with this? Thanks in advance.

    Kind regards,

    Rukhsar

     

    Danish Iqbal Support Team

    Hello Rukhsar,

     

    Please share the WP Login details in a private reply and I will have a look at your site and see what’s causing the issue.

     

    Regards.

    Private
    Rukhsar Nanhekhan
    This reply has been marked as private.
    Danish Iqbal Support Team

    Dear Rukhsar,

     

    After debugging this for long, I noticed that you had enabled the maintenance mode in the Customizer -> Pages -> Maintenance.

    So, below is what I did:

     

    1 – Updated your theme.

    2 – Updated the Jupiter X Core plugin.

    3 – Disabled the maintenance mode.

    4 – Fixed the WP Memory Limit error that showed in the control panel.

     

    Please check your site and let me know if you require more help.

     

    Regards.

    Private
    Rukhsar Nanhekhan
    This reply has been marked as private.
    Private
    Rukhsar Nanhekhan
    This reply has been marked as private.
    Amir Rather Support Team

    1) I added the below lines to the wp-config.php file in your website root,

    ini_set('log_errors','On');
    ini_set('display_errors','Off');
    ini_set('error_reporting', E_ALL );
    define('WP_DEBUG', false);
    define('WP_DEBUG_LOG', true);
    define('WP_DEBUG_DISPLAY', false);

    Just before the “That’s all, stop editing! Happy blogging.” line.

    To increase the memory limit, you can also add define('WP_MEMORY_LIMIT', '256M'); to your WordPress wp-config.php file.

    Regards

Viewing 17 posts - 1 through 17 (of 17 total)
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