#47489 Jupiter X Pro – not recognizing that I’ve registered with API

Landing Forums JupiterX WordPress Theme Jupiter X Pro – not recognizing that I’ve registered with API

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • Mark Hallman

    Hi there – I’m a long time user of Jupiter – love the theme!

    I’ve just recently updated my agency website. In doing so, I removed the old license, created a new API, and registered.

    In the control panel – it confirms that I’m registered, but it still gives me this error on the site, and I can’t access some of the advanced functionality that I need:

    “Jupiter X Pro – Please go to Control Panel and enter your API key to complete registration and unlock its features.”

    Any help would be appreciated.

    Mark

    Alexander Hutsol Support Team

    Hello,

    You need to delete the Jupiter X Pro plugin in WP Dashboard > Plugins > Installed Plugins to fix the issue. This plugins was removed since theme version 1.6.0.

     

    Regards.

    Web

    Same problem, no plugin “Jupiter X pro” installed.

    How to fix it?

    Tatyana Hutsol Support Team

    Hello @Web,

     

    Please provide WP Dashboard credentials and your purchase code in the private reply to investigate the issue.

    Thank you.

     

    Regards.

Viewing 4 posts - 1 through 4 (of 4 total)
You must be logged in to reply to this topic. Login