#136439 Jupiter X Upgrade Not Working 100%
Shinshuri 2 months ago
I recently installed the latest Jupiter X update 1.26.0 But not all plugins were updated. I get a warning message that “Your site may have problems auto-updating plugins and themes.” Can you help me resolve this issue?
ShinshuriMohsin Al-Rabieai Support Team 2 months ago
This is the issue:
The scheduled event, action_scheduler_run_queue, is late to run. Your site still works, but this may indicate that scheduling posts or automated updates may not work as intended.
You can check it through Tools -> Site Health.
Apparently, your web host disabled the CRON jobs. That’s why you are seeing this issue. You need to contact your webhost and ask to enable the CRON jobs for you.
Best regardsShinshuri 1 month, 4 weeks ago
Thanks Mohsin!Mohsin Al-Rabieai Support Team 1 month, 4 weeks ago
You are most welcome 🙂PrivateShinshuri 1 month, 4 weeks agoThis reply has been marked as private.Shinshuri 1 month, 4 weeks ago
I received the following response back from our Web Host after I posted the above message regarding the current issue. Please see their response below.
Web Host Admin Response
Please update your theme tech support that the default server side cron service is working normally. For cron jobs defined within wordpress are not disabled. I am providing you with a couple of snippets that you or they should refer.
I also tested wp-cli cron test/status under both accounts and got same successful results.
“Success: WP-Cron spawning is working as expected.”
Both users don’t have server side crons but since it’s working for another user, it only means the cron you are expecting to run are defined within wordpress. So it’s something within iparesearch.org WP cron because if the same setup works for abrioeve user it should work for iparesea. All system side setup/settings are same for all users. I believe this maybe due to the WP specific crons those don’t run unless a visitor hit site. Unlike the working account, I couldn’t check iparesea’s WP cron. Please send me with its WP usrename/password.
PHP logs for reference:
184.108.40.206 – – [30/Nov/2021:12:08:45 -0500] “POST /wp-cron.php?doing_wp_cron=1638292125.0314819812774658203125 HTTP/1.1” 200 20 “http://abrioevents.com/wp-cron.php?doing_wp_cron=1638292125.0314819812774658203125” “WordPress/5.8.2; http://abrioevents.com”
220.127.116.11 – – [30/Nov/2021:12:14:28 -0500] “POST /wp-cron.php?doing_wp_cron=1638292468.3836960792541503906250 HTTP/1.1” 200 20 “http://iparesearch.org/wp-cron.php?doing_wp_cron=1638292468.3836960792541503906250” “WordPress/5.8.2; https://iparesearch.org”
I would suggest you forwarding all this information to theme tech support and let us know if there’s anything else they want to check specifically from server end. For now I tried to run manually, let me know if that helps.
Following thread post may also help you tracing this issue.
ShinshuriNodari Support Team 1 month, 3 weeks ago
The problem you have might be related to hosting environment setup, it might be not exactly Cron Job but closely related to Hosting, it appears to be automatic updates are disabled from the hosting, check this out: https://prnt.sc/21czj1g please get in touch with hosting support and let them know about this issue
Please also not, this problem is WordPress related
RegardsShinshuri 1 month, 3 weeks ago
Your feedback here is not very helpful. This problem is not duplicated on a second domain we are working on using the same WordPress configuration. There is no issue on the second domain. Please reread my previous message above where I mention both domains and provide login credentials to investigate the issue further.
Also, please provide definitive recommendations that can be tested. Hunches do not help. Your response was not specific or detailed enough to warrant another support ticket to our Host. We need more specific information or instructions that are detailed.
In service and gratitude,
ShinshuriMohsin Al-Rabieai Support Team 1 month, 3 weeks ago
Sorry for the delayed response. This issue looks to general to be part of Jupiter X theme. I strongly recommend you to switch to another theme and clear your transients once using the “Transients Manager” plugin and then test the Site Health settings to see if the auto update error is still there or not. (Would be great if you also allow us to do so)
It would also be great if you share your Cpanel admin credentials in the Next private reply.
BestsPrivateShinshuri 1 month, 3 weeks agoThis reply has been marked as private.Shinshuri 1 month, 3 weeks ago
I switched out the theme template on iparesearch.org domain to another Jupiter X theme and it resolved the issue of Site Health that we were experiencing.This issue is now resolved.
However, I would still like to know what transients are and how to remove or disable those. I notice that there is a button in the WP Admin Bar top right corner that says “Suspend Transients” now. It was not there before. This button does not show on the other Jupiter X site (abrioevents.com) I’d like to know why? See attached screenshots of the WP Admin Dashboard for both domains.
ShinshuriNodari Support Team 1 month, 3 weeks ago
What are transients – Transients are a way of caching data for a set amount of time in WordPress. Unlike storing data in the object cache, transient data is stored only temporarily, with the expectation that it is updated periodically. Transients are always created with a set maximum lifetime, after which they expire and are deleted.
More about them you can get from this post: https://www.wpbeginner.com/plugins/how-to-manage-and-delete-transients-in-wordpress/
The button in your dashboard added by the Transients Manager plugin, you can also reach more options of this plugin from Tools > Transients