#80287 Jupiter X Won’t Let Me Install Themes
kompulsa-feddd393 2 weeks, 3 days ago
I don’t see any more red Xes in the System Status settings of Jupiter X, but I can’t install any templates because the template search button isn’t clickable (it is gray). The website I am trying to install it on is Kompulsa.com with the latest version of WordPress, and I let it update all the Jupiter X plugins (and everything else on the site too). I also see a never-ending loading symbol beside ‘Communication with artbees.net:’ and ‘HTTP requests’Nodari Support Team 2 weeks, 3 days ago
Sorry about that, let me check it, please provide us with wp-admin login details to your site in the private reply https://prnt.sc/qr3w3e to check the issue.
Thank you.Privatekompulsa-feddd393 2 weeks, 3 days agoThis reply has been marked as private.Nodari Support Team 2 weeks, 1 day ago
I see you have other theme activated here and the site is optimized on that theme, do you want us to activate Jupiter X and import demo?
Which demo do you want to install? please also note, I will import content and not full demo (the full demo will erase all your existing content)
Waiting for your reply 🙂kompulsa-feddd393 2 weeks ago
Yes, I want to activate it and install the ‘Photography Blog’ demo, and if it can be done without publishing the sample/demo pages then that would be good!Nodari Support Team 2 weeks ago
I need to clarify one thing before activating Jupiter X and installing the demo, please let me know which option you want to take
1. Full demo install – current pages, posts will be deleted and demo posts pages will be imported, you will have an exactly the same demo as we have on our showcase
2. Partial import – current posts and pages will remain on your website, new demo pages & posts will be added, plus, the style of the demo and setup will be imported as well
Let me know which option do you want, first or second 🙂kompulsa-feddd393 1 week, 6 days ago
Option 2Nodari Support Team 1 week, 5 days ago
I was installing demo and something went wrong (Database needs repair) during the installation, can you please also provide ftp details of your website?
Sorry for this inconvenience Kompulsa
Thanks in advancePrivatekompulsa-feddd393 1 week, 5 days agoThis reply has been marked as private.kompulsa-feddd393 1 week, 5 days ago
Any updates? My website has been down for a while nowkompulsa-feddd393 1 week, 4 days ago
I’m restoring the server to its previous state because it has been down for too long. I have been trying to get Jupiter X set up for a long time and the experience has been awful, and I still can’t get to use the theme I bought it for (Photography blog).
Could you please refund me?Tatyana Hutsol Support Team 1 week, 4 days ago
Sorry for a delay.
The problem is jquery support was removed in the new WordPress version and now the plugin https://wordpress.org/plugins/enable-jquery-migrate-helper/ is required to get the control panel working properly. I installed it and activate Jupiter X theme. I was able to import the Photography Blog pages.
Could you please check them?
Let us know if you need any further assistance.
Regards.kompulsa-feddd393 1 week, 4 days ago
The Photography Blog theme was not successfully imported. All I am seeing is numerous fake comments and pages from a user named Arda (not the actual theme), and that isn’t what I want. I am also getting deprecation warnings in WordPress now. Also, my third-level submenus are not working. I didn’t want you to go back in and try to install it again. Please provide the refund that I requested.Tatyana Hutsol Support Team 1 week ago
Sorry for a delay.
Your refund has been issued.