#73181 Latest updates to Jupiter X Core breaks site
Alex Callaghan 2 months ago
When updating your plugin it breaks this site – https://www.roogames.co
Also when viewing the details of the plugin update it seems as though there may be an error on your end with these details. See the image attached.
I’ve gone ahead and created a temporary login token for you so you can check this.
AlexAmir Rather Support Team 1 month, 4 weeks ago
Please make sure to update the Jupiter X theme first and then update the Jupiter X Core plugin to prevent possible compatibility issues. If you already updated the plugin first, update the theme immediately.
The latest Theme version is v1.20.0
Use one of these methods:Alex Callaghan 1 month, 4 weeks ago
Maybe you should look at making your theme updates populate the “Updates” section in the WordPress dash in the next update.
AlexAlex Callaghan 1 month, 4 weeks ago
Made updates to the theme and then updated the plugin and this is what the site looks like – see imageTatyana Hutsol Support Team 1 month, 4 weeks ago
I see there is 500 error in the browser console https://take.ms/lcM7r .
Please provide FTP credentials in the private reply to investigate the issue further.
Regards.PrivateAlex Callaghan 1 month, 4 weeks agoThis reply has been marked as private.PrivateAlex Callaghan 1 month, 4 weeks agoThis reply has been marked as private.Alexander Hutsol Support Team 1 month, 4 weeks ago
The problem is related to the plugin “The Plus Addons for Elementor Page Builder”.
Please deactivate it and check the site.
It’s recommended to use Jet plugins bundled in the theme if you want to add additional elements.
Please specify what elements you used from that plugin. I’ll help you to find alternative ones from JetElements plugin.
Looking forward to your reply.
Regards.Alex Callaghan 1 month, 4 weeks ago
That isn’t going to work for me. The Plus Addons is a popular 3rd party plugin. Your theme should be compatible with it.
It may be so that you “recommend” Jet Plugins but you don’t stipulate that your theme “only works with” Jet plugins.
AlexTatyana Hutsol Support Team 1 month, 3 weeks ago
Could you please specify what elements you used from Plus Addons?
I’ll give you alternative elements from Jet and Raven plugins that are bundled in the theme.
Also I have reported this issue to the developers so they make the plugin compatible with the theme.
Please take our apologies for inconveniences.
Thank you for understanding.
Regards.PrivateAlex Callaghan 1 month agoThis reply has been marked as private.Nodari Support Team 4 weeks, 1 day ago
Im sorry but this is not the best time for this problem, currently, we are dealing with the influx of the tickets because of Elementor 3+ version, all our developers are busy with this problem and it has higher priority, probably once we resolve all the problems caused by the Elementor we may prioritize this problem but not right now, I still recommend you to make another review of the already included plugins, which are tested and compatible with the theme, problems caused by the third-party plugins usually have lower priority
Thank you for understanding Alex