#47786 Lazy load not working
Dan Sårde 7 months, 1 week ago
We have Jupiter theme ver. 6.4.1. We cann’t get lazy load to work. We have WP Rockets and SmushIT plugins. It seems to us that the theme has a compatibility issue with these two plugins. Do you have a solution for that?
DanAmir Rather Support Team 7 months, 1 week ago
The basic Lazy Load is inbuilt into the Theme as can be enabled in Theme Options > Advanced > Speed Optimizations > Global Lazy Load
Did you try this? What was the result?
RegardsDan Sårde 7 months, 1 week ago
Thanks for your answer.
Yes, we have tried but nothing happens – no lazy load 🙁Tatyana Hutsol Support Team 7 months, 1 week ago
Could you please show a direct page URL where Lazy Load feature is supposed to work?
Also provide WP Dashboard credentials in the private reply to check your settings.
Regards.PrivateDan Sårde 7 months, 1 week agoThis reply has been marked as private.Tatyana Hutsol Support Team 7 months ago
Lazy Load option was disabled in the WP Rocket settings, I’ve enabled it https://take.ms/Z0SNM and seems its working.
Could you please check on your side and clear the browser cache?
Let us know the result.
Regards.Dan Sårde 7 months ago
Thanks for your reply.
We have tried to enable the Lazy Load option in WP Rocket. However, when enabled the site doesn’t show pictures of the products. Like here: https://www.guldbrandsenjuveler.dk/produktkategori/smykker/ Sometimes it does with the Chrome browser but not with Edge and Firefox. What causes the problem?
DanTatyana Hutsol Support Team 7 months ago
Could you please provide FTP credentials to investigate the issue further?
Regards.PrivateDan Sårde 7 months agoThis reply has been marked as private.Dan Sårde 7 months ago
Have you looked into the Lazy Load problem?
DanMohsin Al-Rabieai Support Team 7 months ago
My apologies for the delayed response. I have applied some fixes in your child theme and right now the Lazy Load option is active without any issue. Can you please check and confirm that?
Best RegardsDan Sårde 6 months, 3 weeks ago
It works fine now! Thanx for your support.
DanMohsin Al-Rabieai Support Team 6 months, 3 weeks ago
You are most welcome 🙂
We would greatly appreciate it if you could please share your experience in using our product and the Support you’ve received. You can quickly do so by going to the “Downloads” tab in Themeforest. Thank you on behalf of the whole Artbees Team!