#128078 Licence not showing in my account

Landing Forums JupiterX WordPress Theme Licence not showing in my account

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  • Lyn Kenny

    I have purchased 2 licences: one for https://kennykreations.com ; one for thestudio.kennykreations.com

    The first licence support time had expired.

    Now it is only showing the second licence, but on kennykreations.

    Why has the first licence disappeared? Is this going to cause problems with my subdomain?

    Thanks, Lyn

    Amir Rather Support Team

    Hi There

    Do you have the API key or the Purchase Code of the first license? If yes provide us that, please.

    Regards

    Private
    Lyn Kenny
    This reply has been marked as private.
    Amir Rather Support Team

    Hi There

    This one is an unused Purchase Code, go to this page https://themes.artbees.net/dashboard/register-product/ and create an API key with it and then add it to your site, it will show in the My Account Page.

    Regards

    Lyn Kenny

    Do I need 2 separate licences for a domain and its subdomain?

     

    Nodari Support Team

    Hi Lyn

    No, one license can be used in your case, one license can be used for unlimited subdomains, so, the second license is not required in this situation

    Best wishes

Viewing 6 posts - 1 through 6 (of 6 total)
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