#128078 Licence not showing in my account
Lyn Kenny 2 months, 2 weeks ago
I have purchased 2 licences: one for https://kennykreations.com ; one for thestudio.kennykreations.com
The first licence support time had expired.
Now it is only showing the second licence, but on kennykreations.
Why has the first licence disappeared? Is this going to cause problems with my subdomain?
Thanks, LynAmir Rather Support Team 2 months, 2 weeks ago
Do you have the API key or the Purchase Code of the first license? If yes provide us that, please.
RegardsPrivateLyn Kenny 2 months, 2 weeks agoThis reply has been marked as private.Amir Rather Support Team 2 months, 2 weeks ago
This one is an unused Purchase Code, go to this page https://themes.artbees.net/dashboard/register-product/ and create an API key with it and then add it to your site, it will show in the My Account Page.
RegardsLyn Kenny 2 months, 2 weeks ago
Do I need 2 separate licences for a domain and its subdomain?Nodari Support Team 2 months, 2 weeks ago
No, one license can be used in your case, one license can be used for unlimited subdomains, so, the second license is not required in this situation