#138898 License registration unsuccessful

Landing Forums JupiterX WordPress Theme License registration unsuccessful

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  • christian.jacques-20bfb3e0

    When I try to register our license I get an error dialog stating the registration was unsuccessful.  Tried registration mutiple times using the two methods:

    1. Email + Envato purchase codee
    2. ArtBees API code

    One screenshot shows the Jupiter control panel in the WordPress dashboard, the other shows the error dialog.

    Thanks for your help.

    Amir Rather

    Could you please send over your site URL, API key and administrative WordPress access(in a private reply) so we can check what might be going on in the backend? We’ll need permission to debug this.

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    christian.jacques-20bfb3e0
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    Amir Rather

    Hi there,

    I updated the Theme to v1.26.0 please check now.

    Regards

    Regards

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    christian.jacques-20bfb3e0
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    christian.jacques-20bfb3e0
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    christian.jacques-20bfb3e0
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    Alexander Hutsol

    Hello,

    We are glad to know everything is fine now.

    Thank you for informing.

     

     

    Regards.

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