#133131 License Settings – Won’t Activate

Landing Forums JupiterX WordPress Theme License Settings – Won’t Activate

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  • Mark Boehly

    I have some spare Jupiter X license keys on my account from misc projects. Today I tried to activate two of the keys on a fresh WordPress install and neither one worked. The status still says Not active. I purchased both of these keys a few years ago. They are linked to my artbees account but neither one seems to work. I don’t want to repurchase a key if I have some that can be salvaged.

    Can you guys look into this? Thank You

    Mohsin Al-Rabieai Support Team

    Hi Mark,

    I believe that those purchase codes might be registered under another account. Most of the time it happens when you use a different email on the Artbees website. If you provide a list of purchase codes that you can’t use or a list of all of them, I can check them in our DB and list you the accounts that they are associated with. Please just do it on a PRIVATE reply.

    Bests

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