#45607 loading a template is stalling…

Landing Forums JupiterX WordPress Theme loading a template is stalling…

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  • Bryan Holland

    I have tried 2 times to install a template

     

    and it stalls out on plugins.. How long should that take?

    Bryan Holland

    ok

    Now its worse.

    Your installer ate and deleted all my previous pages BUT installed zero pages.

     

    Now all my work is gone!

    WTF!!??!!?

    Bryan Holland
    Alexander Hutsol Support Team

    Hello,

    If the Full Import option is selected during the template import it will erase all your content. If you want to save the current content then you need to choose Content Import as shown on the screenshot https://prnt.sc/qyug9a

    In your case, you need to contact your hosting provider support and ask them to restore the site from a backup.

    Also, I was trying to log in to your site dashboard with the login details you provided but, unfortunately, I got the “Login Incorrect” error message.
    Please check them and give us the correct ones in the private reply https://prnt.sc/qyuhn2 .

     

    Regards.

    Alexander Hutsol Support Team

    Hello Bryan,

    Would you mind to provide us with the correct wp-admin login details and cPanel credentials to check what can be done from our side to solve your issue?

    Important! Don’t forget to send your message with login information in the private reply https://prnt.sc/qyuhn2 .

    Thank you.

     

    Regards.

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    Bryan Holland
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    Bryan Holland
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    Bryan Holland

    OK I finally got a template to install and now

     

    1- the template has a transparent header, but I cant get the preview to show it. It shows with a white background. I change the background color and still shows white.

    and

    2- EVERYTIME! I edit it at all- it shows up with a sidebar. I turn it off and it comes back.

    WTF!!!!

     

    Amir Rather Support Team

    Hello Theme

    -I changed the Layout to No Sidebars in Customize here https://prnt.sc/qzao6z

    -If you wish to see the Menu while editing the Header you can add the Background Color to it momentarily like https://prnt.sc/qzaonc

    Regards

    Bryan Holland

    in the editor the header is transparent but in preview it is not.

    Tatyana Hutsol Support Team

    Hello,

     

    Sorry for a delay.

    As I see the header is transparent on your home page https://take.ms/MVjxX , just white space is shown at the top. To fix it, you need change the Page template to “Full Width” instead of “Default” https://take.ms/d54nU . Please try and let us know the result.

    Thank you.

     

    Regards.

    suzibilyard1-e2353c1c

    Hi,

    I am having difficulty installing a template and wanted to know how long it should take?  I’ve tried twice and both times it seems to be hanging when installing the plugins.

    Can someone please assist thanks?

    Suzi

     

    Alexander Hutsol Support Team

    Hello Suzi,

    Please try to import a template without media https://prnt.sc/s6kowh

    If it doesn’t help then provide us with wp-admin and FTP (FTP host, FTP user, FTP password, FTP port) login details to your site in the private reply https://prnt.sc/qr3w3e to check the issue. Also specify the template name you want to install.

    Thank you.

     

    Regards.

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