#133773 Logo issue after uploading

Landing Forums JupiterX WordPress Theme Logo issue after uploading

Viewing 6 posts - 1 through 6 (of 6 total)
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  • Alessandra Constantinescu

    Hi guys, we have an ongoing problem on our newly installed theme. The logo keeps on disappearing after importing in Elementor, shows a broken link over an over again. We tried everything for the logo to appear correctly in header and footer on all 3 instances (desktop, tablet, mobile) and it keep on disappearing either on desktop or mobile. Never works properly on all 3 instances. Same issue we face with the ‘go up arrow’ button. Really don’t know how to solve it. Thing is that each time in Elementor all seems fine, but after u save and go to main page, it shows broken links. You have ss attached.

    Amir Rather Support Team

    Hi Alessandra

    I changed the URL to HTTPS in Dashboard > Settings > General and reuploaded the Logo file.

    Please check now ūüôā

    Regards

    Alessandra Constantinescu

    Nope still problems! For some reason it keeps on disappearing on one of the 3 instances (desktop, tablet, mobile) for both header and footer. Please re-check and let us know what is going on.

    Amir Rather Support Team

    I checked your site in incognito mode the logo looks correct to me.

    This might actually be happening because of the cache.

    Could you please clear your browser cache (ctrl+f5 or cmd+f5) and purge the plugin cache (if using any cache plugin).

    You can also check out this video to clear your cache and do a hard reload http://take.ms/p9ced

    You could also check on any other device or browser.

    Please get back to us in case the issue still persists.

    Waiting for your reply.

    Alessandra Constantinescu

    Clear the cache and still same problem on mobile and desktop on Chrome and Safari. It keeps on happening since we started working. Looks like a problem on your side, so please check on multiple devices and let us know what is the issue. Thanks again!

    Nodari Support Team

    Hey there

    Sorry about that, we reported this problem as a bug and it will be fixed in the upcoming update of the theme, at this moment you may use a different way to fix the problem, simply place the image widget and use your logo

    Regards

Viewing 6 posts - 1 through 6 (of 6 total)
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