#136527 Missing images

Landing Forums Jupiter WordPress Theme Missing images

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
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  • Xavier

    Hi there,

    Why are the images/thumbnail still missing after we update to the latest theme version? See the following links:

    1. https://www.onepeople.sg/media/media-coverage/
    2. https://www.onepeople.sg/media/public-speeches/
    3. https://www.onepeople.sg/media/press-releases/
    4. https://www.onepeople.sg/about/ > Management committe
    Amir Rather Support Team

    Could you please send over your administrative WordPress access(in a private reply) so we can check what might be going on in the backend? We’ll need permission to debug this.

    Private
    Xavier
    This reply has been marked as private.
    Nodari Support Team

    Hi Xavier

    Try to set the Image Height value to 0 in Theme Options > Blog > Blog Archive and regenerate images with the plugin https://wordpress.org/plugins/regenerate-thumbnails/ .

    Let us know the result.

    If you still need assistance, please provide us with FTP and WP Dashboard credentials in the private reply.

    Regards

    Private
    Xavier
    This reply has been marked as private.
    Alexander Hutsol Support Team

    Hello,

    The issue may be caused by a caching layer or optimization module enabled on your web host or CDN https://i.imgur.com/1r4Hn3Y.png . Please disable CDN temporarily, clear the browser cache and then check the images on the mentioned pages. Let us know the result.

    Thank you.

     

    Regards.

    Xavier

    Hi there,

    I don’t think this is possible as that is where all images are held and turning it off means that all images will be cleared. Currently, only a few page of the images are missing and we are looking to resolve these:

    1. https://www.onepeople.sg/media/media-coverage/
    2. https://www.onepeople.sg/media/public-speeches/
    3. https://www.onepeople.sg/media/press-releases/
    4. https://www.onepeople.sg/about/ > Management committe
    Xavier

    Hi there,

    We did a quick test by turning it off and clear our browser cache but the issue is still there: https://share.getcloudapp.com/geupN21w

    Mohsin Al-Rabieai Support Team

    Hi Xavier,

    I was investigating this issue for more than 2 hours and I can only say that as long as the CDN is there, I can not investigate more. The CDN might not be the problem, but since it changes the URL of the images, I can not debug to see what is wrong. Can you please deactivate the CDN for a couple of days?

    Bests

    Xavier

    Hi Mohsin,

    We have turned it off. Kindly check from your end and we are going to turn it back on tomorrow.

    Mohsin Al-Rabieai Support Team

    Hi Xavier,

    Ok thanks. I could narrow down the issue and fix it by changing the footer widget contents on your website from this:

    <div class="jsc-reset-footer" style="text-align: center;">
    <img src="https://www.onepeople.sg/wp-content/uploads/2015/03/favicon-12.png" alt="" style="margin: 0 auto;" />
    <div class="widgettitle">FOLLOW US</div>
    <div class="jsc-img-container">
    <a target="_blank" href="https://www.youtube.com/channel/UChkMdIoC8KZYr8PGX2V3DHg" style="cursor: pointer !important; margin: 0 5px;">
    <img src="https://www.onepeople.sg/wp-content/uploads/2021/02/yt_icon_rgb.png" style="width: 24px; display: inline-block;" alt="">
    </a>
    <a target="_blank" href="https://www.facebook.com/OnePeople.sg" style="cursor: pointer !important; margin: 0 5px;">
    <img src="https://www.onepeople.sg/wp-content/uploads/2021/02/f_logo_rgb-blue_512.png" style="width: 24px; display: inline-block;" alt="">
    </a>
    <a target="_blank" href="https://www.instagram.com/onepeople.sg" style="cursor: pointer !important; margin: 0 5px;">
    <img src="https://www.onepeople.sg/wp-content/uploads/2021/02/instagram_icon.png" style="width: 24px; display: inline-block;" alt="">
    </a>
    </div>
    <div class="jsc-link-text">
    <a target="_blank" style="color: #fff; text-decoration: underline;" href="https://www.onepeople.sg/terms-of-use/">Terms of Use</a>
    <span style="color: #fff;">|</span>
    <a target="_blank" style="color: #fff; text-decoration: underline;" href="https://www.onepeople.sg/careers/">Careers</a>
    <span style="color: #fff;">|</span>
    <a target="_blank" style="color: #fff; text-decoration: underline;" href="https://www.onepeople.sg/contact/">Contact Us</a>
    </div>
    <div class="jsc-copy-right">
    <span style="color: #fff;">Copyright @ onepeople.sg</span><br>
    <span style="color: #fff;">All right reserved</span>
    </div>
    </div>
    <script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/3.5.1/jquery.min.js"></script>
    <script>
    console.log('tal');
    $('.footer-wrapper .mk-padding-wrapper').prepend($('.jsc-reset-footer'));
    </script>
    <style>
    .jsc-img-container{
    margin-bottom: 15px;
    }
    </style>

    to this:

    <div class="jsc-reset-footer" style="text-align: center;">
    <img src="https://www.onepeople.sg/wp-content/uploads/2015/03/favicon-12.png" data-mk-image-src-set='{"default":"https://www.onepeople.sg/wp-content/uploads/2015/03/favicon-12.png","2x":"","mobile":"","responsive":"false"}' alt="" style="margin: 0 auto;" />
    <div class="widgettitle">FOLLOW US</div>
    <div class="jsc-img-container">
    <a target="_blank" href="https://www.youtube.com/channel/UChkMdIoC8KZYr8PGX2V3DHg" style="cursor: pointer !important; margin: 0 5px;">
    <img src="https://www.onepeople.sg/wp-content/uploads/2021/02/yt_icon_rgb.png" data-mk-image-src-set='{"default":"https://www.onepeople.sg/wp-content/uploads/2021/02/yt_icon_rgb.png","2x":"","mobile":"","responsive":"false"}' style="width: 24px; display: inline-block;" alt="">
    </a>
    <a target="_blank" href="https://www.facebook.com/OnePeople.sg" style="cursor: pointer !important; margin: 0 5px;">
    <img src="https://www.onepeople.sg/wp-content/uploads/2021/02/f_logo_rgb-blue_512.png" data-mk-image-src-set='{"default":"https://www.onepeople.sg/wp-content/uploads/2021/02/f_logo_rgb-blue_512.png","2x":"","mobile":"","responsive":"false"}' style="width: 24px; display: inline-block;" alt="">
    </a>
    <a target="_blank" href="https://www.instagram.com/onepeople.sg" style="cursor: pointer !important; margin: 0 5px;">
    <img src="https://www.onepeople.sg/wp-content/uploads/2021/02/instagram_icon.png" data-mk-image-src-set='{"default":"https://www.onepeople.sg/wp-content/uploads/2021/02/instagram_icon.png","2x":"","mobile":"","responsive":"false"}' style="width: 24px; display: inline-block;" alt="">
    </a>
    </div>
    <div class="jsc-link-text">
    <a target="_blank" style="color: #fff; text-decoration: underline;" href="https://www.onepeople.sg/terms-of-use/">Terms of Use</a>
    <span style="color: #fff;">|</span>
    <a target="_blank" style="color: #fff; text-decoration: underline;" href="https://www.onepeople.sg/careers/">Careers</a>
    <span style="color: #fff;">|</span>
    <a target="_blank" style="color: #fff; text-decoration: underline;" href="https://www.onepeople.sg/contact/">Contact Us</a>
    </div>
    <div class="jsc-copy-right">
    <span style="color: #fff;">Copyright @ onepeople.sg</span><br>
    <span style="color: #fff;">All right reserved</span>
    </div>
    </div>
    <script>
    console.log('tal');
    
    jQuery('.footer-wrapper .mk-padding-wrapper').prepend(jQuery('.jsc-reset-footer'));
    </script>
    <style>
    .jsc-img-container{
    margin-bottom: 15px;
    }
    </style>

    And the issue is now resolved.

    Hope it helps ūüôā

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