#45789 Missing js so a lot of editing is impossible

Landing Forums JupiterX WordPress Theme Missing js so a lot of editing is impossible

Viewing 8 posts - 1 through 8 (of 8 total)
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  • Julie Barthoulat@

    Hi there,

    I contact you today because I can’t customize the theme as much as I would like.

    For example I can’t access the customization page, it’s a blank page which never ends loading.

    I had a developper look at it and he thinks some javascript is missing and that’s why I don’t manage to edit/customize/make changes as I wish.
    Could you have a look?

     

    Thanks a lot in advance for your help,

    Hope to hear from you soon,
    Julie

    Nodari Support Team

    Hi there

     

    Sorry but access details are not working, I can’t check your problem, please provide working access details

    Private
    Julie Barthoulat@
    This reply has been marked as private.
    Nodari Support Team

    Julie, thank you for providing access details

    As I can see you are using a very old version of the theme, chances are this is the main cause of the problem, please update the theme and all plugins to the latest version and then let’s check again, https://themes.artbees.net/docs/updating-jupiter-x-theme-automatically/

    Julie Barthoulat@

    Hello,

    Thanks for your reply.

    It seems everything is up to date on my side (see screenshots).

    You can try to update on your side as I have saves of the website on a server.

    Thank you and I hope we’ll find a way to resolve my issues.

    Have a nice day,

    Julie

    Tatyana Hutsol Support Team

    Hello,

     

    I see you’re still using 1.10.0 version https://take.ms/dzwEX , but the latest one is 1.16.0 https://take.ms/6aYdv .

    I’ve updated the theme and the Customizer is accessible now https://take.ms/9kD1X .

    Please check.

     

    Thank you.

    Julie Barthoulat@

    Thank you, everything works fine now.

    Thanks again for your time. Have a nice evening,

    Julie

    Alexander Hutsol Support Team

    Hello,

    You are welcome.

    We would greatly appreciate it if you could please share your experience in using our product and the Support you’ve received. You can quickly do so by going to the “Downloads” tab in Themeforest. Thank you on behalf of the whole Artbees Team!

     

    Regards.

Viewing 8 posts - 1 through 8 (of 8 total)
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