#45789 Missing js so a lot of editing is impossible
Julie Barthoulat@ 7 months, 2 weeks ago
I contact you today because I can’t customize the theme as much as I would like.
For example I can’t access the customization page, it’s a blank page which never ends loading.
Could you have a look?
Thanks a lot in advance for your help,
Hope to hear from you soon,
JulieNodari Support Team 7 months, 2 weeks ago
Sorry but access details are not working, I can’t check your problem, please provide working access detailsPrivateJulie Barthoulat@ 7 months, 2 weeks agoThis reply has been marked as private.Nodari Support Team 7 months, 2 weeks ago
Julie, thank you for providing access details
As I can see you are using a very old version of the theme, chances are this is the main cause of the problem, please update the theme and all plugins to the latest version and then let’s check again, https://themes.artbees.net/docs/updating-jupiter-x-theme-automatically/Julie Barthoulat@ 7 months, 2 weeks ago
Thanks for your reply.
It seems everything is up to date on my side (see screenshots).
You can try to update on your side as I have saves of the website on a server.
Thank you and I hope we’ll find a way to resolve my issues.
Have a nice day,
JulieTatyana Hutsol Support Team 7 months, 1 week ago
I’ve updated the theme and the Customizer is accessible now https://take.ms/9kD1X .
Thank you.Julie Barthoulat@ 7 months, 1 week ago
Thank you, everything works fine now.
Thanks again for your time. Have a nice evening,
JulieAlexander Hutsol Support Team 7 months, 1 week ago
You are welcome.
We would greatly appreciate it if you could please share your experience in using our product and the Support you’ve received. You can quickly do so by going to the “Downloads” tab in Themeforest. Thank you on behalf of the whole Artbees Team!