#139120 Page not available
Julio Mario Cabarcas 8 months, 2 weeks ago
When trying to access the Menu and customize options within the Appearances Menu, these pages do not load. It displays an error that says: Sorry, this page is not available. Do you want to check if a saved version is available in wayback machine?
I appreciate the support and you can help me, thank you.Amir Rather Support Team 8 months, 2 weeks ago
Could you please send over your administrative WordPress access(in a private reply) so we can check what might be going on in the backend? We’ll need permission to debug this.PrivateJulio Mario Cabarcas 8 months, 2 weeks agoThis reply has been marked as private.Alexander Hutsol Support Team 8 months, 2 weeks ago
Please provide us with FTP (FTP host, FTP user, FTP password, FTP port) login details to your site as well in the private reply to check the issue.
Regards.PrivateJulio Mario Cabarcas 8 months, 2 weeks agoThis reply has been marked as private.Alexander Hutsol Support Team 8 months, 2 weeks ago
Please downgrade your PHP version to 7.4. it should resolve the issue.
This problem is already reported to our developer team and will be fixed for PHP 8 in the nearest theme update.
Thank you for understanding.
Regards.Julio Mario Cabarcas 8 months, 2 weeks ago
I made the modification to the suggested version of PHP and now the site works correctly.
Thank you very much for your support.Alexander Hutsol Support Team 8 months, 2 weeks ago
You are welcome.
Feel free to create a new topic if you have any other questions.