#139114 Plugin Compatibility
Matt Rychener 3 weeks ago
I keep getting a critical error on my Jupiter X site after updating the theme and the following plugins:
- JetElements For Elementor
- JetTabs For Elementor
As long as I leave them disabled the website functions fine. As soon as I enable them I get a critical error.
I thought these plugins came with the theme as I don’t ever recall going out and downloading them. Are these plugins compatible with the Jupiter X theme… or did I just have them on my account from the past from the previous Jupiter 4 and Jupiter 6 themes?Nodari Support Team 2 weeks, 6 days ago
Yes, those plugins are coming along with the theme and they’re fully compatible.
May I see your problems? can you please provide more details? screenshot, website url or access details in a PRIVATE reply?
RegardsPrivateMatt Rychener 2 weeks, 6 days agoThis reply has been marked as private.Nodari Support Team 2 weeks, 4 days ago
First thing, please update PHP to the most recent version on your server, this is a very old version of PHP and may create some unexpected problems, once you do this try again
Also, please provide FTP details to further investigate this issue, there must be a log file with the detailed errors inside.
RegardsMatt Rychener 2 weeks, 4 days ago
GoDaddy has updated the PHP to 7.3. They are saying that is the latest version they have. It looks like this fixed the problem as I’ve activated the plugin and the site is still up. Thanks so much.
On another note I have a question about Testimonials. Jupiter 6 had a nice plugin-like function where I would add testimonials and they would scroll where I wanted them. Jupiter X appears to have abandoned that and has it integrated right into the page construction.
However, I am not able to find anywhere in the style editor for the Testimonial widget where I can get rid of the black background and make it completely transparent so that the image shows through all the way. Can you give me a hand with this?Nodari Support Team 2 weeks, 3 days ago
Looks like you already found it? https://monosnap.com/file/yQQzXSQDwKRD5y2XMWkC1SBEfwQ07Y 🙂
GoDaddy supports only 7.3? hm, that’s weird, 7.3 version is also an old version, you need to run sites at a minimum of 7.6 version