#77360 problem importing template

Landing Forums JupiterX WordPress Theme problem importing template

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  • weareenzymeweb-816be8f9

    hello,

    Hello.

    I have just bought your theme jupiter X but when I try to import any template, it shows a message error.

    i have checked permissions and followed all your recomendations to fix it, but it didnt work

    Everythink looks fine. I even reset the full site, I changed to parent theme, etc. Anything worked.

    Please, Could you help me to fix it?

    I am in a hurry and I need to get it fixed as soon as possible.

    I was thinking on buy divi but Jupoter X templates make me to choose this theme.

    Templates are the main reason to have choosen this theme and not others.

    Looking forward to hearing from you.

    regards

    Gonzalo.

    Danish Iqbal Support Team

    Hello Gonzalo,

     

    Please accept our apologies for the inconvenience.

     

    1 – Could you please tell me which template were you trying to install so that I can install a similar template?

     

    2 – Please share the HOST of the FTP details too.

     

    3 – Please ensure that the error logs setting is enabled on the server.

     

    Regards.

    Private
    weareenzymeweb-816be8f9
    This reply has been marked as private.
    Danish Iqbal Support Team

    Hello Gonzalo,

     

    I tried to access the admin panel but its asking for htaccess credentials to access the link. Please share the details so that I can access the login page and thus access the admin panel of the site?

     

    I may be trying some solutions that may make the site inactive temporarily.

     

    Regards.

    Private
    weareenzymeweb-816be8f9
    This reply has been marked as private.
    Danish Iqbal Support Team

    Hello there,

     

    I understand and respect your concern about losing the client.

     

    Unfortunately, the reply time has increased because we are facing an influx of tickets after WP 5.5 upgrade.

     

    If you decide to use the theme again in the future, please get back to us in case, you face any issue.

     

    Regards.

    Private
    weareenzymeweb-816be8f9
    This reply has been marked as private.
    Danish Iqbal Support Team

    Hello there,

     

    I understand your point.

    To request a refund, you will have to contact the Envato guys. Please follow this article https://themes.artbees.net/docs/getting-refund/

     

    Regards.

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