#73584 Problem with Agency 2 template install
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Posts
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We can’t install Agency 2 Template. As its wrote on support page https://themes.artbees.net/docs/template-cant-be-installed/. We have problem with the first step (data base). The reset of the database didn’t helped. We get error “Something went wrong! There is an error while installing the template, please contact support”.
Hello,
If the import process interrupts on the first step (backing up the database) then the issue may be caused by the size of the database.
Please make sure you are not using one database for several sites simultaneously. Each site should have a separate database. Also, it’s better to import a template on a fresh WordPress installation.
Hope it helps.
Let us know if our further assistance regarding this matter is needed.
Regards.
Is it possible to import this template manualy without DB Backup? We have another backup so we don’t need another one.
Hello,
When the Full Import option is selected then it resets the database, that’s why it creates backup before starting the import process.
As I understand you correctly you want to import the template with Full Import option and erase the current site’s content. Is it right?
Would you mind to provide us with wp-admin and FTP (FTP host, FTP user, FTP password, FTP port) login details to your site in the private reply https://prnt.sc/qr3w3e to check the issue with the template installation?
Looking forward to your reply.
Regards.
No we don’t want to lose our content. We only ask if you probably have a link to just download agency 2 template. And we want to know if we could just import template by FTP by ourselves.
Hello,
All templates can be installed via the Jupiter X > Control Panel > Templates section, there is no such option to download a template.
If you want to save your current content then you need to select the “Content Import” option as shown on the screenshot https://prnt.sc/ts148w . It will save your current content, settings, widgets, etc. and only the new page contents will be imported.
Regards.
