#132531 Problem with plugins & theme updates
daniolodaq-f06002bd 3 weeks, 3 days ago
After accessing the plugins and update tabs in the Jupiter X theme, I’m getting issues like the screenshot. The Site Health tab does not display any error related to this.Mohsin Al-Rabieai Support Team 3 weeks, 1 day ago
Let’s Encrypt has recently updated its policy and changed something that is not allowing the old OpenSSL library to handshake and make the encryption with the server. In order to resolve this, you need to ask your web host provider to update the OpenSSL library on your website. Unfortunately, I can not access your backend to make sure about the OpenSSL version because you didn’t provide the login credentials, but you can check it on Tools -> Site Health -> Info -> Server and in case it was less than 1.1.x, then you need to update it.
Thanks for your understanding.
Bestsdaniolodaq-f06002bd 3 weeks ago
I don’t see the OpenSSL entry in the Server tab, but I have the information there as in the attached image.
I will contact my hosting provider for information.Alexander Hutsol Support Team 3 weeks ago
Sure, it’s better to contact hosting provider support for detailed information about that issue.
Feel free to contact us if our further assistance regarding this matter is needed.