#77638 Purchase code is not valid
Mehdip 1 month ago
Please check the attachments for my invoices from Envato.
Unfortunately, I could not activate my purchase.
0d6b63ca-6ce7-4c1e-bf90-d3b0c<wbr />bccd442PrivateMehdip 1 month agoThis reply has been marked as private.Amir Rather Support Team 1 month ago
Could you please send over your site URL and administrative WordPress access(in a private reply) so we can check what might be going on in the backend? We’ll need permission to debug this.Mehdip 1 month ago
I always register my purchase code here:
I didn’t use it on a website.
please check the attachment.Amir Rather Support Team 1 month ago
None of the attached PDF files above have the Purchase Code mentioned
Could you please provide the invoice that has the Purchase Code shown on?
RegardsPrivateMehdip 1 month agoThis reply has been marked as private.Danish Iqbal Support Team 1 month ago
I checked the Purchase Code but unfortunately, there seems to be some issue as it’s not generating an API key.
This is something that is wrong at the Envato’s end. Please contact the Envato support and tell them about this and ask them to check your Envato account.