#45574 [Raven] Form element: Bug in email content

Landing Forums JupiterX WordPress Theme [Raven] Form element: Bug in email content

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  • Ivan

    When a Placeholder is used instead of a Label in the Form Fields, the email content does not include the field identifier, in this case the Placeholder.

    Email content instead of being “Name: Ivan” is “: Ivan”.

    You can test it with https://jupiterx.artbees.net/course-2/contact/

    You should change your code and if the Label string is empty, use the Placeholder string to identify the data sent.

    Alexander Hutsol Support Team


    Do you mean the content which you receive to your email address after the form is submitted?

    Can you show a screenshot of the issue?

    Thank you.




    Hi, yes, I mean the email content.

    I attached the screenshots.


    Hi Ivan,

    Sorry for the late response. I suggest you add text for both Label & Placeholder but if you don’t want to show Label in form simply disable the label settings https://monosnap.com/direct/nVNOaFTuSSyo41OkotGMONymuj0VI7



    Excellent, that workaround solved the issue.

    Anyway, you should add the if statement in the code, something like:

    $email_label = (!empty($label)) ? $label : $placeholder;

    And also change what you suggested me in the “Course 2″ template settings, so that other users copying that template do not have this issue.
    <div id=”gtx-trans” style=”position: absolute; left: 888px; top: 158px;”>
    <div class=”gtx-trans-icon”></div>



    Thanks for the suggestion. We will definitely consider this change in the new releases.

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