#50344 review stars mirrored
wsamvanderlinden-81c9e9bd 6 months, 3 weeks ago
I’m having an issue I wish to solve with my review stars. The review stars are displayed twice, making them look weird, please see the attachment.
Could you suggest a way to solve this issue?
Thanks in advance & best regards,
Wouterwsamvanderlinden-81c9e9bd 6 months, 3 weeks ago
Hi, some additional information:
I’ve found out the mirrored stars is actually “SSSSS” and I made those S’s white in the area shown in the screenshot. So that problem has been solved, however, the star rating doesn’t appear properly as of yet.
WouterMohsin Al-Rabieai Support Team 6 months, 3 weeks ago
My apologies for the delay. Actually, I checked it carefully and only saw those SSSSS characters while loading for the first time. I removed your custom CSS (temporary and brought it back), changed the color, saved customizer, refreshed the page, cleared the theme cache and everything I could but did not see the issue. I assume you had this issue while loading was interrupted by a JS exception and it’s resolved now. If you can guide me on how to replicate it on your page, I can help you more. Thanks for your understanding.
Best Regardswsamvanderlinden-81c9e9bd 6 months, 3 weeks ago
The issue has been resolved, thank you for looking into it!
Since we’re on the topic of reviews. I’m having this issue where reviewers are asked to give a star rating twice, rather than just once. Any idea how I can solve this?
WouterTatyana Hutsol Support Team 6 months, 2 weeks ago
I checked review stars on my localhost and this issue doesn’t appear there.
Something is wrong in your installation.
Do you allow to reupload theme files? Please provide FTP credentials in the private reply and create a full site backup.
Regards.Privatewsamvanderlinden-81c9e9bd 6 months, 2 weeks agoThis reply has been marked as private.PrivateTatyana Hutsol Support Team 6 months, 2 weeks agoThis reply has been marked as private.