#137055 Safe Mode

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  • Ralph Michel

    I recently updated our site and (wordpress and plugin) but now site is in site mode

     

    Also i am trying to update the menu for mobile. I checked and changed to mobile but still does not work

    http://www.ddvlaw.com

     

     

    Amir Rather Support Team

    Hi there,

    You updated the WordPress alright but didn’t update the Theme, which is still on an older version.

    Update the Theme to v1.26.0 first.

    Use one of these methods:

    OR
    https://themes.artbees.net/docs/updating-jupiter-x-theme-via-ftp/
    OR
    https://themes.artbees.net/docs/updating-jupiter-x-theme-via-wordpress-dashboard/

    Ralph Michel

    thanks,

    I updated the theme and the hamburger menu still not working on mobile sites.

    I am still in safe mode when trying to edit pages using elemntor, can you please view from backend and offer suggestions

    Ralph Michel

    Still need help using the site with elmentor and safe mode. Been having the issue for 6 days and need to make chnages

     

    Mohsin Al-Rabieai Support Team

    Hi Ralph,

    My apologies for the delay and the inconvenience. Your Elementor Pro plugin is so much outdated. You need to update it to the last version and most probably this will resolve the issue. Deactivating the Elementor Pro plugin also fixes the issue, but if you have content made by Elementor Pro, then update your page while Elementor Pro is deactivated, you will loose that content.

    Best is to update the Elementor Pro version to fix this issue.

    Bests

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