#130310 Shipping price not displayed after theme update
Gennaro Politelli 1 month, 3 weeks ago
In cart page the shipping price not displayed after theme update to Version 6.9.0. My website is https://www.exadv.it/alberti/.
For geolocalize the shipping zone I also activated the MaxMind license in Woocommerce > settings > integration, but Maxmind GeoIP database not displayed in Woocommerce > status. Geolocalization seems not working.
I attach two screenshot:
“before-update” – As the cart appears before the theme update, with shipping price;
“after-update” – As the cart appears after the theme update, without shipping price;
Can you help me, please? Many thanks.Mohsin Al-Rabieai Support Team 1 month, 3 weeks ago
In WooCommerce -> Settings -> Shipping there is a checkbox that allows you to show the shipping price on the cart page. I enabled it for you and it now shows a shipping calculator. However, it seems to be not working correctly. Is that what you mean?
If yes, may I ask you to please switch to another theme and deactivate the Jupiter X Core plugin to make sure it’s an issue with the theme? I can also do it if you allow me.
BestsGennaro Politelli 1 month, 3 weeks ago
Hi, many thanks for the answer.
I wan’t see the calculator
Before the theme update I could see the shipping cost calculated automatically, see the image attached in the first message.
Feel free to make any changes you need.Mohsin Al-Rabieai Support Team 1 month, 3 weeks ago
I temporarily switched to another theme (twenty twenty-one) and deactivated Jupiter Core, Jupiter Donut, and WPBakery page builder that are the only dependencies that could be related to the theme and still can see the shipping calculator. Anyway, I spent more than an hour trying to figure out why it doesn’t work and couldn’t find out why. By any chance, did you use any sort of third-party plugin that by accident you deactivated and then removed while updating? Because as far as I know, automatic shipping price calculation required a plugin. Anyway, it’s better to follow this up in a WooCommerce community as this is certainly not a theme question. We only add some styles to the woocommerce pages and won’t touch any hooks or fundtions.
Thanks for your understanding.
Best regardsGennaro Politelli 1 month, 3 weeks ago
Ok, many thanks.
What about geolocation, it’s working?Mohsin Al-Rabieai Support Team 1 month, 2 weeks ago
I don’t think so. It shows the same shipping price even if I choose a different location. (in both Jupiter and Twenty Twenty One themes)