#107656 Site doesn’t work since updating to latest Ken Version and WordPress Version

Landing Forums The Ken WordPress Theme Site doesn’t work since updating to latest Ken Version and WordPress Version

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  • James T

    Hi,

    Ever since updgrading to the Ken 4.2 and the latest WordPress version my site has ceased to work. It appears as though it isn’t reading the shortcode.

    Thank you,

    JimmyT

    Alexander Hutsol Support Team

    Hello,

    Please provide us with FTP (FTP host, FTP user, FTP password, FTP port) login details to your site in the private reply https://prnt.sc/qr3w3e to check the issue.

    Thank you.

    Regards.

    Private
    James T
    This reply has been marked as private.
    James T

    I’ve provided the FTP details, please let me know if I am missing anything – my site is still down πŸ™

    Alexander Hutsol Support Team

    Hello,

    Thank you for the provided information.

    I’ve re-uploaded theme files and updated the WPBakery Page Builder (Modified Version) plugin to the latest available version.

    Please clear the browser cache and check the site now.

     

    Regards.

    James T

    Thank you so much! It’s working again πŸ™‚

    Danish Iqbal Support Team

    You’re welcome πŸ™‚ Glad we could help.

     

    Regards.

    James T

    Sorry – just another issue has arisen!

    The Team Members on this page: http://seaa.com.au/about-us/team/

    Aren’t loading their respective pictures – only one members image appears.

    Danish Iqbal Support Team

    Hello James,

     

    The issue is happening because of WordPress 5.5 which removed the default support for jQuery Migrate.

    To fix the issue, for now, I installed this plugin https://wordpress.org/plugins/enable-jquery-migrate-helper/ which is released by the WordPress team itself to address the WP 5.5 issues.

    Please check the site and let me know if you face any more issues.

     

    Regards.

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