#136685 Site logo dropping on mobile & tablet

Landing Forums JupiterX WordPress Theme Site logo dropping on mobile & tablet

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  • garethjramsden7-361ba1eb

    Hi there.

    Whenever I view my site in mobile or tablet, I am seeing the site logo missing. It is there on Desktop, but even when I add it back in and save it, it drops again on mobile & tablet. What is happening please?

    http://www.finalfencephotography.co.uk

    Many thanks.

    Alexander Hutsol Support Team

    Hello,

    Please provide us with wp-admin login details to your site in the private reply https://prnt.sc/qr3w3e to check the issue.

    Thank you.

     

    Regards.

    Private
    garethjramsden7-361ba1eb
    This reply has been marked as private.
    Amir Rather Support Team

    Hi there!

    It’s actually a bug and will be fixed in the next version of the theme. For now, try and use the Custom Logo option in the Site Logo Widget inside the Elementor Header Template.

    Regards

    Bests

    m.krsmanovic-178a2759

    Hi Amir

    I have the same issue ūüôĀ

    thanks!

    Amir Rather Support Team

    Hi there

    Did you try the Custom Logo Option in the Site Logo Widget?

    Regards

    garethjramsden7-361ba1eb

    Hello,

    Yes it didn’t work as it wouldn’t let me change the image from the site logo, so it hasn’t worked. Do you have another workaround please?

    Thanks.

    Amir Rather Support Team

    Hi there

    If this https://take.ms/c8Aol doesn’t work for you, Could you please send over your site URL and administrative WordPress access(in a private reply) so we can check what might be going on in the backend?

    garethjramsden7-361ba1eb

    Thank you Amir. I shall have a go with this in a couple of hours and let you know the outcome.

    Thanks again.

    Amir Rather Support Team

    ok sure.

    Private
    garethjramsden7-361ba1eb
    This reply has been marked as private.
    Amir Rather Support Team

    Hi there,

    On your header the Elementor Pro Logo widget is used, the Jupiter X Logo widget is this https://themes.artbees.net/docs/site-logo-element/

    Regards

    Private
    garethjramsden7-361ba1eb
    This reply has been marked as private.
    Amir Rather Support Team

    Hi there

    I added the Custom Logo here https://take.ms/5zx49
    It shows on all devices now.

    Please check now after clearing the cache.

    Regards

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