#132353 Site logo

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  • amirr.karimi-495c728f

    Hi there,
    I have a problem with the site logo, I’ve changed everything and tested any logo sizes, but I don’t know why it doesn’t load for others or in-private window (Favicon was ok), would you please help me what should I do?

    Regards
    Amir

    Amir Rather Support Team

    Hello There

    I see this logo on the site https://take.ms/FiEKG at the moment, is this incorrect?

    Regards

    amirr.karimi-495c728f

    No, it’s correct, But it doesn’t show everywhere/every platform… it’s a bit weird and I don’t know how to solve it…
    https://monosnap.com/file/J2UsYaGNoyvV8pEIWhkQliYGWMqRtP
    Regards
    Amir

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    Alexander Hutsol Support Team
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    amirr.karimi-495c728f
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    amirr.karimi-495c728f
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    Nodari Support Team

    Hey Amirr

    Mixed content loading problem is still not resolved: https://prnt.sc/1u6eh0b also, make sure to assign your logo for mobile and tablet devices: https://prnt.sc/1u6en54

    P.s. easiest thing, in this case, is to upload your logo from scratch, just rename it and upload it again, 😉

    If you still cant handle it please create a backup of your website and we will fix this problem for you

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    amirr.karimi-495c728f
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    Mohsin Al-Rabieai Support Team

    Hi Amir,

    It seems like your WebHost firewall is blocking out access. I am not able to see your website assets and also am not able to check your site health page. It clearly blocked me away. I believe this is the same issue you have with the logo. Please check my screenshot.

    You may need to contact your web host support to fix this.

    Bests

    Mohsin Al-Rabieai Support Team

    ok it just got fixed and I could resolve the issue by reselecting the logo on mobile and tablet in your header template. (there is an issue due to the recent version of Elementor). Please check my screenshot.

    Bests

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    amirr.karimi-495c728f
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    Nodari Support Team

    Hi Amir

    It is appearing for me, I believe it was a caching issue, I deactivated your caching plugin temporary (P.s. it’s better to hold deactivated while you are developing your website) so, please check it again

    Regards

    amirr.karimi-495c728f

    Hi again,
    I’m pretty sure there is a different issue here, It seems the logo is cached on your system:) because I’ve tried on many devices and none of them load the logo… 🙁

    Regards

    Nodari Support Team

    Hi Amir

    Sorry about this trouble, after further debugging we identified this problem as a bug, and developers have already notified us about it, please note we will include a fix of this problem in the future update but at this moment as a temporary solution I recommend use Image widget of Elementor, simply attach the logo image in the widget setting and it will work just like a logo. “bad” thing here is that when you update your logo from the customizer it will be not updated here automatically, other than this everything will be the same

    Regards

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