#81937 Site page display errors on update to Version 4.3

Landing Forums The Ken WordPress Theme Site page display errors on update to Version 4.3

Viewing 6 posts - 1 through 6 (of 6 total)
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  • UrbanStorm

    Hi, we just tried to update our site to the latest version of the Ken theme, but now the content on the site is either missing or messed up.

    It looks like all of the theme content items like the Edge slider have disappeared from the menu and there are seemingly no site settings anywhere that we can edit. Please help!

    Danish Iqbal Support Team

    Hello there,

     

    I checked your site and seems like you have downgraded to 4.2 version of the theme.

    Could you please allow me to update the theme and plugins and see what’s wrong?

     

    Regards.

    UrbanStorm

    Hi. I just changed it back to 4.3 for you to troubleshoot.

    Tatyana Hutsol Support Team

    Hello,

     

    The problem is related to the child theme. I have activated the parent theme and the site is working fine.

    Please check.

    This issue was reported to the developers and they will check it as soon as possible, meanwhile please use the parent theme.

     

    Thank you for understanding.

    Regards.

    UrbanStorm

    Will you respond to this thread when the child theme issue gets fixed?

    Alexander Hutsol Support Team

    Hello,

    When the issue with child theme gets fixed we will notify you in this thread.

    Thank you for understanding.

     

    Regards.

Viewing 6 posts - 1 through 6 (of 6 total)
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