#75670 Template import dosen’t work properly

Landing Forums JupiterX WordPress Theme Template import dosen’t work properly

Viewing 21 posts - 1 through 21 (of 21 total)
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  • Franzé Rocco

    Hi artbees theme,

    I tried to import the template Giovedi. The import has worked but I can’t see the pages and the contect like in the preview of the template.

    greetings rocco

    Alexander Support Team

    Hello,

    I was trying to log in to your site dashboard with the login details you provided but, unfortunately, I got the “Login Incorrect” error message.

    Please check the login details and give us the correct ones in the private reply https://prnt.sc/qr3w3e to investigate the issue.

     

    Thank you.

    Regards.

    Private
    Franzé Rocco
    This reply has been marked as private.
    Private
    Franzé Rocco
    This reply has been marked as private.
    Danish Iqbal Support Team

    Hello Franze,

     

    I debugged this a lot but nothing really helped.

    I would like to check the error logs for which please share the FTP details of the site in a private reply. Please ensure that the error logs are enabled on the server.

     

    Also, please contact your service provider and ask them to increase the value of the PHP Post Max Size to 256M. It is only 16M currently and I suspect this could be the reason for the template not installing correctly.

     

    Regards.

    Private
    Franzé Rocco
    This reply has been marked as private.
    Danish Iqbal Support Team

    Hello Franzé,

     

    It seems like the Password is missing from the details.

    Could you please share the details correctly?

    Please first copy-paste the details in the notepad and then paste here.

     

    Regards.

    Private
    Franzé Rocco
    This reply has been marked as private.
    Tatyana Hutsol Support Team

    Hello,

     

    Sorry for a delay.

    The FTP credentials are incorrect:

    Response: 530 Login authentication failed
    Error: Critical error: Could not connect to server

     

    Please re-check and provide the correct ones.

     

    Thank you.

    Regards.

    Private
    Franzé Rocco
    This reply has been marked as private.
    Danish Iqbal Support Team

    Hello Franze,

     

    Unfortunately, it’s still showing authentication error for the FTP details:

     

    Status: TLS connection established.
    Command: USER design@franzerocco.ch
    Response: 331 User design@franzerocco.ch OK. Password required
    Command: PASS ********
    Response: 530 Login authentication failed
    Error: Critical error: Could not connect to server

     

    Regards.

    Private
    Franzé Rocco
    This reply has been marked as private.
    Danish Iqbal Support Team

    Hello Franzé,

     

    Sorry for the late reply.

    I was finally able to access the FTP and I see some errors in the log which we need to rectify.

     

    Could you please contact your service provider and ask them to enable the DOM extension and GD Library extension for PHP?

    Once they enable that, please let me know and we will move ahead with the debugging.

     

    Regards.

    Private
    Franzé Rocco
    This reply has been marked as private.
    Danish Iqbal Support Team

    Hello Franze,

     

    I was finally able to install the Giovedi template on your site.

    Please check the site and let me know.

     

    Regards.

    Private
    Franzé Rocco
    This reply has been marked as private.
    Danish Iqbal Support Team

    Hello Franze,

     

    Have you registered both the licenses?

    Could you please share both the purchase codes with me in a private reply and I will check it in our system?

     

    Regards.

    Private
    Franzé Rocco
    This reply has been marked as private.
    Private
    Danish Iqbal Support Team
    This reply has been marked as private.
    Franzé Rocco

    Ok. Thank you so much for your help.

    Alexander Support Team

    Hello,

    You are welcome 🙂

    Feel free to create a new topic if you have any other questions.

     

    Regards.

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