#78294 template import failing

Landing Forums JupiterX WordPress Theme template import failing

Viewing 11 posts - 1 through 11 (of 11 total)
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  • Chris

    When importing a template, I get this error:

    Something went wrong!
    There is an error while installing the template, please contact support.

    This happens in multiple sites, and everything shows fine in settings.

    Amir Rather Support Team

    Could you please provide the FTP details so that we can check the error logs for any error and try to provide a solution.

    FTP Host:
    FTP Username:
    FTP Password:
    FTP Port:

    Waiting for your reply.

    Private
    Chris
    This reply has been marked as private.
    Chris

    Let me know if our firewall causes you problems

    Chris

    if it does, I need your IP address to allow access

    Private
    Alexander Hutsol Support Team
    This reply has been marked as private.
    Chris

    Try now please.

    Template:
    <h4 class=”jupiterx-card-title”>Logistic</h4>
    Please don’t include media

    Alexander Hutsol Support Team

    Hello,

    I’ve rolled back Elementor to version 2.9.9 in Elementor > Tools > Version Control and then imported the requested template.

    Please check it now.

     

    Regards.

    Chris

    thanks, apparently there are compatibility issues with the latest version of elementor? ran into other issues

    Alexander Hutsol Support Team

    You are welcome.

    Yes, there are compatibility issues with Elementor since version 3.0 and our developers are working on them to release the theme update with fixes as soon as possible.

    Thank you for understanding.

     

    Regards.

    Chris

    thanks again!

Viewing 11 posts - 1 through 11 (of 11 total)
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