#78656 Template not displaying correctly
Claire MacDonald 3 weeks, 5 days ago
I have a new WordPress install with which I have installed Jupiter X Pro and activated the Car Wash 2 template. However the template is not displaying correctly. I have tried uninstalling the template, installing a new template, re-installing JupiterX and have deleted the website completely and started from scratch but the problem remains. Can you help?
ClaireMohsin Al-Rabieai Support Team 3 weeks, 5 days ago
the username and password you provided are for a limited user. We can not detect anything like this. Kindly provide an admin user credentials or make this user an admin so we can investigate. Thanks for your understanding.
BestsMohsin Al-Rabieai Support Team 3 weeks, 5 days ago
By the way, kindly install it for the second time. It may be missed in some import process. Please install the template again.Claire MacDonald 3 weeks, 5 days ago
I have updated your login to admin. I have also re-uploading the theme and the template and I get the same results.
ClaireAlexander Hutsol Support Team 3 weeks, 5 days ago
I’ve rolled back Elementor to version 2.9.14 in Elementor > Tools > Version Control and then re-installed the requested template.
Please clear your browser cache and check the site now.
Regards.Claire MacDonald 3 weeks, 4 days ago
Perfect. That is working now. Thanks for your help.Tatyana Hutsol Support Team 3 weeks, 4 days ago
You’re most welcome!