#135573 Template not imported fully and stuck on importing

Landing Forums JupiterX WordPress Theme Template not imported fully and stuck on importing

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  • Deviniti Private Limited

    Dear Support Team,

    I want to import Template namely “Adopt Pet”, but after 50% progress this template got stuck during import process, I have already attempt many times since yesterday, screenshot already attached. Can you please guide me how can it is possible.

    Waiting for your rapid response.

    Thanks!

    Amir Rather Support Team

    Hello there,

    I enabled the debug mode on your site and got this error in Jupiter X Logs

    WordPress database error DROP command denied to user 'wpadmin'@'localhost' for table 'wp_term_taxonomy' for query TRUNCATE TABLE wp_term_taxonomy made by do_action('wp_ajax_jupiterx_core_cp_import_template'), WP_Hook->do_action, WP_Hook->apply_filters, JupiterX_Core_Control_Panel_Templates->import_template, JupiterX_Core_Control_Panel_Install_Template->install_template_procedure, JupiterX_Core_Control_Panel_Install_Template->resetDB, JupiterX_Core_Control_Panel_Install_Template->resetWordpressDatabase

    This indicated there are no DROP table permissions on the Database, this is required to Install Templates.

    Please contact your hosting provider and ask them to provide it.

    Regards

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