#129219 Template not loading

Landing Forums JupiterX WordPress Theme Template not loading

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  • Merdo Beelover

    Hey Artbees Team,

    i purchased the jupiterx theme a few days ago and just started working with it.

    My first problem occured when i tried to install a template, it doesnt load the template correctly as shown in the picture:

    null

     

    At the top it says “select a menu” even though i just set up a menu in the customizer and selected it. And the picture on the bottom right isnt loading even though i installed it as “full” package.
    Could it maybe be a php or htaccess problem?

    Thanks in advance

    Amir Rather Support Team

    Hey There

    Could you please send over your site URL and administrative WordPress access(in a private reply) so we can check what might be going on in the backend? We’ll need permission to debug this.

    Regards

    Merdo Beelover

    i cant click on your profile to send u a message

    Private
    Alexander Hutsol Support Team
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    Merdo Beelover
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    Alexander Hutsol Support Team
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    Merdo Beelover
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    Alexander Hutsol Support Team

    Hello,

     

    You had wrong permissions for your site and I changed them for all files and folders in the “wp-content” directory.

    Now the images are shown on the site.

    Please check.

     

    Regards.

    Merdo Beelover

    Yes its working now 🙂 Thank you very much.

    Alexander Hutsol Support Team

    You’re welcome!

    Regards.

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