#129219 Template not loading
Merdo Beelover 2 months ago
Hey Artbees Team,
i purchased the jupiterx theme a few days ago and just started working with it.
My first problem occured when i tried to install a template, it doesnt load the template correctly as shown in the picture:
At the top it says “select a menu” even though i just set up a menu in the customizer and selected it. And the picture on the bottom right isnt loading even though i installed it as “full” package.
Could it maybe be a php or htaccess problem?
Thanks in advanceAmir Rather Support Team 2 months ago
Could you please send over your site URL and administrative WordPress access(in a private reply) so we can check what might be going on in the backend? We’ll need permission to debug this.
RegardsMerdo Beelover 2 months ago
i cant click on your profile to send u a messagePrivateAlexander Hutsol Support Team 2 months agoThis reply has been marked as private.PrivateMerdo Beelover 2 months agoThis reply has been marked as private.PrivateAlexander Hutsol Support Team 2 months agoThis reply has been marked as private.PrivateMerdo Beelover 2 months agoThis reply has been marked as private.Alexander Hutsol Support Team 2 months ago
You had wrong permissions for your site and I changed them for all files and folders in the “wp-content” directory.
Now the images are shown on the site.
Regards.Merdo Beelover 2 months ago
Yes its working now 🙂 Thank you very much.Alexander Hutsol Support Team 2 months ago