#81190 The site does not open and can not edit with wpbakery

Landing Forums The Ken WordPress Theme The site does not open and can not edit with wpbakery

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  • Bora Küçükyılmaz

    Hello there,

    Yesterday I updated my site http://www.zeplinpub.com

    After the edit it starts to show nothing, a whole white page…

    I assume that this is a conflict between the Ken and wpbakery… Because when i switch templates wpbakery works and i can see the codes and menu etc.

    This is kind a urgent, because our restaurant’s menu is on the web page.

    I’ll be glad if you can help

    Amir Rather Support Team

    Could you please provide the FTP details so that we can check the error logs for any error and try to provide a solution.

    FTP Host:
    FTP Username:
    FTP Password:
    FTP Port:

    Waiting for your reply.

    Private
    Bora Küçükyılmaz
    This reply has been marked as private.
    Danish Iqbal Support Team

    Hello Bora,

     

    The issue is happening because of WP 5 which removed default support for jQuery migrate.

    To fix this, I installed the jQuery Migrate Helper plugin and the site is showing the content.

     

    Though the theme is still not at the latest version. Please update the theme or please allow me to update the theme for you.

    Also, please check the whole site and let me know if you see any other issue.

     

    Regards.

    Bora Küçükyılmaz

    Hi;

    Thanks for your help. I’ll be glad if you can update the theme.

    With kind regars.

    Amir Rather Support Team

    Hello There,

    You can download the v4.3 zip here https://themes.artbees.net/dashboard/releases/

    and simply upload it in Appearance > Themes > Add New then it will replace the old Theme.

    Looking forward to your response 🙂

    Regards

Viewing 6 posts - 1 through 6 (of 6 total)
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