#132681 The theme is not installing correctly

Landing Forums JupiterX WordPress Theme The theme is not installing correctly

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  • yasmina

    I have bought the theme and is not installing correctly because i want to register it and i cant. In addtion, the page of registering is rare.

    I give you the credentials to see it.

    Thanks,

    Alexander Hutsol Support Team

    Hello,

    Please provide us with the Purchase Code or the API Key which you want to use to register the theme for the mentioned site in the private reply https://prnt.sc/1uqou4c so we can check the issue.

    Thank you.

     

    Regards.

    Private
    yasmina
    This reply has been marked as private.
    Amir Rather Support Team

    Hello There

    I added the API key and the site is registered now.

    Regards

    yasmina

    Now the web is in a subdomain temporarily. When I change the web to its real domain (which is a different wordpress, it is not that I am going to migrate this one, I am only going to migrate the content) the license of the template, how can I transfer it?

    • This reply was modified 2 weeks ago by yasmina.
    Alexander Hutsol Support Team

    Hello,

    You can read more about the license transfer in this article:

    Let us know if our further assistance is needed.

     

    Regards.

    yasmina

    ok thanks, another thing:

    What would be the easiest way to migrate all the pages and settings that I do in jupiter X to another wordpress? The problem is that I cannot migrate the entire wordpress because the company has custom programming and specific plugins that would have to be reconfigured in this one and that would take a long time. So I want to make the web in this subdomain and then migrate the pages and settings that I do in the jupiter Customizer to the other wordpress, how could I do it?

    Alexander Hutsol Support Team

    Hello,

    You can use the All-In-One WP Migration plugin https://wordpress.org/plugins/all-in-one-wp-migration/ to migrate your site to a new location.

     

    Regards.

    yasmina

    Hi,

    Another thing i have seen is when i put that a category has sidebar is not seeing:

    https://nuevaweb.lagildadelnorte.com/wp-admin/term.php?taxonomy=product_cat&tag_ID=53&post_type=product&_wpnonce=6d5b256d94

    Here is the page of category and the sidebar is not seeing –> https://nuevaweb.lagildadelnorte.com/product-category/piparra/

    Thanks,

     

    yasmina

    One more thing, In my other website, done with jupiter theme (not jupiter X), i have done some tabs to show different products, how can i do this in jupiter X ? because i have seen that i can put tabs with elementor but i dont know which shortcode put to show products of one category

    Old website –> https://www.lagildadelnorte.com/tienda/#1556179124224-a4f3d782-4a02

    Thanks,

    Alexander Hutsol Support Team

    Hello,

    To show the sidebar in the products archive page you need to set condition in Theme Styles > Sidebars as shown on the screenshot https://i.imgur.com/PpaAvEX.png

    As for the tabs, you can use the WooCommerce shortcodes https://docs.woocommerce.com/document/woocommerce-shortcodes/#section-13 to display the specific product category in the tab as shown on the example https://i.imgur.com/NY5PSOt.png

     

    Regards.

    yasmina

    okey thank you very much.

    • Another doubt, I have imported the products of this website with jupiter theme, as i have said, but the description is not imported well , in the description you can see something like that “[vc_row][vc_column][vc_column_text css=”.vc_custom_1578482504596{margin-bottom: 0px !important;}”]” how can import the products and these things not appear?
    • One more thing, Where can i put the number of product in cart in cross selling section? because i only want 4 products and now appear 6 products. And is there a posibility that the section totals put before of cross selling section?

    Thanks,

    • This reply was modified 6 days, 18 hours ago by yasmina.
    yasmina
    • One more thing, In the view from the mobile of this page that I leave you below, I see that the tabs are the content of the asset and then the rest of the tabs, is there  the possibility that all the tabs are seen above as in the computer view and the content of each one under all the tabs?
    • I want to put the link of the products that I have inserted in each tab of the store section, how can I do it? I mean, Put in the homepage a button and this button takes me to the “Tienda page”, “Productos Km 0” section. Tienda page: https://nuevaweb.lagildadelnorte.com/tienda/

     

    Thanks,

     

    • This reply was modified 6 days, 20 hours ago by yasmina.
    Alexander Hutsol Support Team

    Hello,

    1. It seems that the mentioned WPBakery shortcodes were added manually to the products description, so you need to remove them first and then export/import the products.

    2. You can use this code in the child theme functions.php file to change the number of cross-sells products in Cart:

    add_filter('woocommerce_cross_sells_total', 'cartCrossSellTotal');
    function cartCrossSellTotal($total) {
    $total = '4';
    return $total;
    }

    How to install the child theme you can read here https://themes.artbees.net/docs/installing-the-child-theme-for-jupiter-x/

    3. As I see you are using the default Elementor Tabs widget. Please try to use the JetTabs widget to achieve what you want. To activate this widget you need to install the JetTabs plugin, which is available in the Jupiter X > Control Panel > Plugins section.

    4. When using the JetTabs element it can be done as described in this article https://crocoblock.com/blog/how-to-link-tabs/

     

    Regards.

    yasmina

    ok thanks,

    I have seen that the button of cart called “Return to shop” goes to the shop page that i have put on Woocommerce settings, but my shop is another page and in woocommerce settings i cant change because if i do that, my shop page change because the shop theme puts into my shop page and it will see wrong, So i have created another shop page and i want to link the “return to shop” button of cart page to my shop page, how can i do that?

     

     

    Alexander Hutsol Support Team

    Hello,

    Please check this topic regarding your last query:

     

    Regards.

    yasmina

    Hello there,
    I have Another problem and it is that when I put the link this for example:

    https://nuevaweb.lagildadelnorte.com/nuestros-productos/#jet-tabs-control-2611

    I see that the section appears directly and I would like it to load the page https://nuevaweb.lagildadelnorte.com/nuestros-productos/
    (from the top because if not you cannot see the banner above) but with the tab selected.
    ¿It’s possible?

    • This reply was modified 4 days, 18 hours ago by yasmina.
    Mohsin Al-Rabieai Support Team

    Hi Yasmina,

    Anchor links are acting like this. If you want the page to load from the top, just share the link of the page instead of the anchor link. It’s the default behaviour of the browser and can not be ignored.

    Bests

    yasmina

    ok, but i want also to change the url of “continue shopping” button that is in the cart page when some products are added to the cart, ¿How can i do that?

    Thanks,

    Amir Rather Support Team

    Hi There

    Try adding this JS line in Jupiter X > Control Panel > Settings > Tracking Codes Before </body> Tag

    jQuery(".return-to-shop a.button.wc-backward").attr("href", "new URL");

    Regards

    yasmina

    ok thanks,

    I have seen that the cart icon in mobile is not seeing and i dont know why, can you see why is happening this?

    Another thing, I have seen that the “toolbar” that i have in the header with mobile phone, email… in mobile is not seeing and i dont hide this section, can you help me?

    Also, i have seen in mobile that in homepage, for example, the first image is not seeing, in mobile see grey image and i dont know why. And this is happening also in other section, in sections that have image as background, like in homepage in the section “Compra ahora en nuestra tienda” (screenshot attached). When you put in mobile other “position” different from desktop the image is not seeing, only grey background.

    Thanks,

    • This reply was modified 20 hours, 38 minutes ago by yasmina.
    yasmina

    Another thing that i have seen,
    In mobile, the products doesnt see well, they see with too much margin, how can i fix it?

    For example: https://nuevaweb.lagildadelnorte.com/product/gilda-de-anchoa/ (you have to see in mobile)

    thanks

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