#78937 The webshop doesn’t work with new WordPress
Attila K. 4 weeks ago
I use Jupiter 6.7.0 and WordPress 5.5 (the newest one) and the webshop doesn’t work for a couple of days ago.
Please help me,
Thank you!Amir Rather Support Team 3 weeks, 6 days ago
Unfortunately, the WP Login details you have provided don’t seem to work.
Please kindly recheck them and provide working details.
Waiting for your reply 🙂Attila K. 3 weeks, 6 days ago
Hi, no, it is working (I checked), but there is a captcha, please fill it too… Thank You!Tatyana Hutsol Support Team 3 weeks, 4 days ago
Sorry for a delay.
The problem is related to the child theme.
When the parent theme is activated, the products page works fine.
Have you modified any Woocommerce templates in the child theme?
Please check them.
I recommend you to copy the updated files from the 6.7.0 parent theme and make your changes again, remove the old files from the child theme.
Let us know the result.
Regards.Attila K. 3 weeks, 4 days ago
Hi! Thank You. Unfortunatelly I can’t do what You said, so I activated the Jupiter instead of the child. It can be a good solution?Nodari Support Team 3 weeks, 3 days ago
” I activated the Jupiter instead of the child. It can be a good solution?” – well it depends on the modification and changes you made in your child theme, for sure you will not break anything but make sure the functionality of your shop is working normally
Usually, child themes are used when you have changed the functionality of the theme, if you are not doing this then it doesnot make any sense to use a child theme
Best regardsAttila K. 3 weeks, 3 days ago
Hi, okay, thank you.
“I recommend you to copy the updated files from the 6.7.0 parent theme and make your changes again, remove the old files from the child theme.”
Is there any information about it in somewhere how can I do this?Tatyana Hutsol Support Team 3 weeks, 3 days ago
Do you remember what changes you made in the child theme?
Did you edit some Woocommerce templates?
What changes did you make in the files?
Looking forward to your reply.
Regards.Attila K. 3 weeks, 3 days ago
I just refreshed the WordPress, Jupiter and WooCommerce, that’s all and after that it is collapsed the webshop for about one week. I couldn’t writte You, because your forum didn’t work and there was a problem with Jupiter:
<div>WordPress 5.5 update</div>
Due to the recent WordPress update (5.5) there are some incompatibility issues reported with Jupiter, Jupiter X and The Ken themes. Our developers are currently trying to provide a hot fix for it. Until the prior notice, please do not upgrade to WordPress 5.5. In case of updating the WP and facing issues, kindly download and install this plugin, then activate jQuery Migrate option. https://prnt.sc/tzpxe9<wbr /> Thanks for being patient.
</div>PrivateTatyana Hutsol Support Team 3 weeks, 2 days agoThis reply has been marked as private.Attila K. 3 weeks, 2 days ago
Hi! It is working, I checked in via WinScp: port 21, FTPPrivateAttila K. 3 weeks, 2 days agoThis reply has been marked as private.PrivateTatyana Hutsol Support Team 3 weeks, 2 days agoThis reply has been marked as private.Attila K. 3 weeks, 1 day ago
Hello, thanks for Your job!Nodari Support Team 3 weeks ago
Thank you for being our customer, we would greatly appreciate it if you could please share your experience in using our product and the Support you’ve received. You can quickly do so by going to the “Downloads” tab in Themeforest. Thank you on behalf of the whole Artbees Team!Attila K. 2 weeks, 6 days ago
Hi Tatyana, the website was hacked. If I use an old one backup and besides reload the whole Jupiter and Child thema which I use it now, it can help me?Nodari Support Team 2 weeks, 4 days ago
so sorry about that,
“If I use an old one backup and besides reload the whole Jupiter and Child thema which I use it now” – yes, sure, it should help, but make sure there is no any malicious code in your child theme as well, just in case run Wordfence to scan the files in your child theme,Attila K. 2 weeks, 4 days ago
Hi, okay, thank you!Nodari Support Team 2 weeks, 4 days ago
Thank you too, if you still have any questions we are always here 🙂