#112575 Theme options not accessible even after product register.

Landing Forums The Ken WordPress Theme Theme options not accessible even after product register.

Viewing 13 posts - 1 through 13 (of 13 total)
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  • Conscious cleanse

    I have registered the ken theme. Here is the screenshot https://prnt.sc/10sbnhm. But I am not able to access the options templates and required plugins, please check the screenshot https://prnt.sc/10sbn4s. It’s giving an error.

    Alexander Hutsol Support Team

    Hello,

    Would you mind to provide us with wp-admin and FTP (FTP host, FTP user, FTP password, FTP port) login details to your site in the private reply https://prnt.sc/qr3w3e to check the issue?

    Thank you.

    Regards.

    Private
    Conscious cleanse
    This reply has been marked as private.
    Private
    Conscious cleanse
    This reply has been marked as private.
    Amir Rather Support Team

    Hey There

    The latest version is actually Version 4.3.2  https://themes.artbees.net/support/ken/release-notes/

    I suggest you try updating with one of these two methods:

    via WordPress dashboard
    or
    via an FTP client.

    Both are described here: https://themes.artbees.net/docs/updating-ken-theme/

    Please take full site backup before updating.

    You can download the v4.3.2 zip here https://themes.artbees.net/dashboard/releases/

    Looking forward to your response 🙂

    Regards

    Conscious cleanse

    My blog and other pages are working but the homepage is not working now. https://prnt.sc/10t3z4z . Please check this as soon as possible as this is our live site we can’t show errors on this.

    Danish Iqbal

    Hello Conscious cleanse,

     

    Replied on your other ticket. Please use only 1 ticket for the communication. We can continue using this ticket.

     

    Regards.

    Conscious cleanse

    Thanks a lot. Really appreciate your help.

    Danish Iqbal

    You’re welcome 🙂

    Regards.

    Mario Mora

    Hi im having a problem

    I installed Ken Theme

    Show me this error https://prnt.sc/10sbn4s

    Can you help me?

    Thanks

     

     

     

    Amir Rather Support Team

    @Mario

    Could you please send over your site URL and administrative WordPress access(in a private reply) so we can check what might be going on in the backend? We’ll need permission to debug this.

    Conscious cleanse

    I have updated the theme’s latest version 4.3.2 and its plugins that the support team told me from https://themes.artbees.net/dashboard/releases/ But in admin, am getting errors in jquery migrate logged deprecations. Please check this screenshot https://prnt.sc/117wt8g. These errors are logged only when the admin is logged in and we opened the homepage. I have clear the logs and checked them.

    Could you please help me to resolve these. Also last time I shared my live site details, please do not make any changes to that. If you want I will share my test site details(for development), it’s simply a clone of the live site.

    Conscious cleanse

    Can you please look into the issue mentioned in the previous comment?

Viewing 13 posts - 1 through 13 (of 13 total)
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