#112575 Theme options not accessible even after product register.
Conscious cleanse 3 weeks ago
I have registered the ken theme. Here is the screenshot https://prnt.sc/10sbnhm. But I am not able to access the options templates and required plugins, please check the screenshot https://prnt.sc/10sbn4s. It’s giving an error.Alexander Hutsol Support Team 3 weeks ago
Would you mind to provide us with wp-admin and FTP (FTP host, FTP user, FTP password, FTP port) login details to your site in the private reply https://prnt.sc/qr3w3e to check the issue?
Regards.PrivateConscious cleanse 2 weeks, 6 days agoThis reply has been marked as private.PrivateConscious cleanse 2 weeks, 6 days agoThis reply has been marked as private.Amir Rather Support Team 2 weeks, 6 days ago
The latest version is actually Version 4.3.2 https://themes.artbees.net/support/ken/release-notes/
I suggest you try updating with one of these two methods:
via WordPress dashboard
via an FTP client.
Both are described here: https://themes.artbees.net/docs/updating-ken-theme/
Please take full site backup before updating.
You can download the v4.3.2 zip here https://themes.artbees.net/dashboard/releases/
Looking forward to your response 🙂
RegardsConscious cleanse 2 weeks, 6 days ago
My blog and other pages are working but the homepage is not working now. https://prnt.sc/10t3z4z . Please check this as soon as possible as this is our live site we can’t show errors on this.Danish Iqbal 2 weeks, 5 days ago
Hello Conscious cleanse,
Replied on your other ticket. Please use only 1 ticket for the communication. We can continue using this ticket.
Regards.Conscious cleanse 2 weeks, 5 days ago
Thanks a lot. Really appreciate your help.Danish Iqbal 2 weeks, 5 days ago
You’re welcome 🙂
Regards.Mario Mora 6 days, 8 hours ago
Hi im having a problem
I installed Ken Theme
Show me this error https://prnt.sc/10sbn4s
Can you help me?
ThanksAmir Rather Support Team 6 days, 8 hours ago
Could you please send over your site URL and administrative WordPress access(in a private reply) so we can check what might be going on in the backend? We’ll need permission to debug this.Conscious cleanse 3 days, 5 hours ago
I have updated the theme’s latest version 4.3.2 and its plugins that the support team told me from https://themes.artbees.net/dashboard/releases/ But in admin, am getting errors in jquery migrate logged deprecations. Please check this screenshot https://prnt.sc/117wt8g. These errors are logged only when the admin is logged in and we opened the homepage. I have clear the logs and checked them.
Could you please help me to resolve these. Also last time I shared my live site details, please do not make any changes to that. If you want I will share my test site details(for development), it’s simply a clone of the live site.Conscious cleanse 23 seconds ago
Can you please look into the issue mentioned in the previous comment?