#92325 Theme settings no longer available after core update
Chris Overton 2 months, 1 week ago
Updated to the latest version of the theme (4.3.1) and THEME SETTINGS is no longer an option in the WPAdmin. This is causing my site to break. If I deactivate the child theme the site breaks even more.Alexander Hutsol Support Team 2 months, 1 week ago
Please provide us with wp-admin and FTP (FTP host, FTP user, FTP password, FTP port) login details to your site in the private reply https://prnt.sc/qr3w3e to check the issue.
Regards.PrivateChris Overton 2 months, 1 week agoThis reply has been marked as private.Amir Rather Support Team 2 months, 1 week ago
You forgot the WP Login details, we need those as well.
RegardsPrivateChris Overton 2 months, 1 week agoThis reply has been marked as private.PrivateAmir Rather Support Team 2 months, 1 week agoThis reply has been marked as private.PrivateChris Overton 2 months, 1 week agoThis reply has been marked as private.Seth Partridge 2 months, 1 week ago
Same issue hereSeth Partridge 2 months, 1 week ago
Has this been solved? If so, can you share the solution, please?Chris Overton 2 months, 1 week ago
@Seth I had to provide them with all my back-end credentials. Hopefully they’re working on it now.Tatyana Hutsol Support Team 2 months ago
I can’t find the email with the credentials.
Could you please post the login details here in the private reply?
Are you using the child theme? If so, you can fix the issue as described below:
Edit the file wp-content/plugins/ken-core/ken-core.php and change the line 412 ( https://prnt.sc/v30e90 ) from
$theme_info = wp_get_theme( '' );
$theme_info = wp_get_theme( get_template() );
Let us know if it helped.
Regards.Chris Overton 2 months ago
That worked for me. Thank you!Alexander Hutsol Support Team 2 months ago
You are welcome.
Feel free to create a new topic if you have any other questions.
Regards.Glhu 1 month, 4 weeks ago
this solution partially solved my problem.
But the slider and portfolio still didn’t work.
A message appeared in the administration advising to install the following plugin to temporarily solve the problem.
This fixed the problem, momentarily, but as the message says you have to update the theme files in the obsolete parts.
ThanksAlexander Hutsol Support Team 1 month, 3 weeks ago
Would you mind to provide us with wp-admin and FTP (FTP host, FTP user, FTP password, FTP port) login details to your site in the private reply https://prnt.sc/qr3w3e to check the issue with the slider and portfolio?
Regards.Danish Iqbal Support Team 1 month, 3 weeks ago
We are aware of the issue and the issue is happening because of WordPress 5.5 which removed the default support for jQuery Migrate. To fix the issue, for now, the WordPress team itself has released this plugin https://wordpress.org/plugins/enable-jquery-migrate-helper/ to address the WP 5.5 issues which you already installed.
That said, we will fix all such issues in the theme and release an update in the future.
Regards.Glhu 1 month, 3 weeks ago
I’m glad you know, but why didn’t you say it before? It seemed to me that I was clear.
I made a copy of the site and sent the logins, in the end you repeated what I said 😉
Ps. how can i delete the access data written before?
We await the update
Danish Iqbal Support Team 1 month, 3 weeks ago
- This reply was modified 1 month, 3 weeks ago by Glhu.
Sorry for the inconvenience. It seems like my colleague got confused and thought it was some other error.
I have deleted the access data that you have shared before. Let me know if you require more help.
Regards.Glhu 1 month, 3 weeks ago
I await the release of the fix.
Thanks!Tatyana Hutsol Support Team 1 month, 2 weeks ago
Regards.Maxwell Murunga 1 month ago
I was facing the same problem, and I am glad I found this solution. However, just one problem remains: Texts and images with animations do not display.
Enable-jquery-migrate-helper is installed and active.
I am experiencing this problem on multiple sites, and will provide wp-admin and FTP for only one as the solution should be the same for all the rest.
Thanks.PrivateMaxwell Murunga 1 month agoThis reply has been marked as private.PrivateTatyana Hutsol Support Team 1 month agoThis reply has been marked as private.