#77885 Theme Update Stall

Landing Forums Jupiter WordPress Theme Theme Update Stall

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  • Katy Van Dis

    Hello:

    I just noticed your message about the new upgrades having a problem with WP’s newest update. It appears that our updates on WP that happened before the latest Jupiter updates were out, may be blocking our ability to get the theme updated? Is that correct? These are the symptoms we’re experiencing:

    The update buttons fail – the link acts like a ‘jump to the top’ hyperlink and no downloads/updates, etc.

    The directions to update the theme via the appearance tab does not work.

    I’ve watched the video on alternatives to updating the theme. Not comfortable with those options.

    So, we need to know – could the problems we’re having have to do with the conflicts you’ve having with WP?

    If not, can you somehow reset/resend the updates to our website so we can use the easy update option?

    Thanks.

    PLEASE ALSO RESPOND TO dhyana@dhyzen.com

    Alexander Hutsol Support Team

    Hello,

    The issue is caused by the latest WordPress version 5.5 where jQuery Migrate is removed. To fix it please install the Test jQuery Updates plugin and enable the jQuery Migrate option https://prnt.sc/tzpxe9

    After that try to update the theme via the Jupiter > Control Panel > Updates section.

     

    Regards.

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