#139568 There has been a critical error on this website after activating Jupiter X Core.

Landing Forums JupiterX WordPress Theme There has been a critical error on this website after activating Jupiter X Core.

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  • ryan cooper

    hello,  jsut bought and tried to install the theme.  I have a clean wordpress install with nothing in it.  Theme installed and asked me to activate Jupiter X Core.   When i did this I get

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

     

    Please help so I can get started on our new webpage!

     

    Thanks!

     

    Amir Rather Support Team

    Unfortunately, the FTP Login details you have provided don’t seem to work.

    Error: Critical error: Could not connect to server

    Please kindly recheck them and provide working details.

    Waiting for your reply 🙂

    ryan cooper

    sorry use supportart as username.  It did not allowe me to add a user support :/   Thanks!

    Alexander Hutsol Support Team

    Hello,

    Please contact your hosting provider support and ask them to check the ctype PHP extension is installed and activated on your server, because when checking the PHP info I don’t see ctype in the list of extensions. When the module installed/activated it should looks like this https://i.imgur.com/O7aN8vF.png

    Let us know if our further assistance is needed.

     

    Regards.

    ryan cooper

    Thank you that worked!

     

     

    Alexander Hutsol Support Team

    Hello,

    You are welcome 🙂

    Feel free to create a new topic if you have any other questions.

     

    Regards.

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