#128803 Trying to Upload a template to Word Press
Loren Alberts 2 months, 1 week ago
Hello Can you please help me upload this Military Template to my Word Press?
Thank youAmir Rather Support Team 2 months, 1 week ago
Please kindly provide WP Login and (in private reply) FTP Login details so we could investigate the issue and try to resolve it.
Note: Installing a new template will remove all the previous content of your site and add the new content of the template. Please also authorize us to install the template?
Waiting for your reply 🙂PrivateLoren Alberts 2 months, 1 week agoThis reply has been marked as private.PrivateLoren Alberts 2 months, 1 week agoThis reply has been marked as private.Nodari Support Team 2 months, 1 week ago
At this moment we don’t need FTP details, please provide WordPress access details in a PRIVATE message and we will install your demo
ThanksPrivateLoren Alberts 2 months, 1 week agoThis reply has been marked as private.Nodari Support Team 2 months, 1 week ago
Thank you for follow up, there are some steps that need to be done before we install the demo
1. You need to register your theme, right now you are using the free version and you need to convert it to the PRO in order to install the demo you want, Aitne. You need to follow the link on the theme dashboard: https://prnt.sc/1q1bsr6
2. Your PHP also needs to be upgraded up to version 7.5 or more, if you can’t do this yourself please contact your hosting support
3. PHP memory also needs to be upgraded, please check this link with more details: https://themes.artbees.net/docs/configuring-server-settings/
Please note, you can contact your hosting support for 2 and 3 steps, they can be fixed together
Loren, sorry for gave you these “tasks” but its not possible to process without them
Waiting for your reply
Best wishesLoren Alberts 2 months, 1 week ago
I purchased the Jupiter X back on 8/2/2021
I attached the email receipt confirmation. You’re telling me I have to purchase it again?
My Envato Market shows that I already have it so I’m a little confused.
Thanks!Nodari Support Team 2 months, 1 week ago
Of course no, I’m not asking you to purchase it again, I know you already have it purchased 🙂 you just need to register the theme by purchase a code, this doc page contains all the details of this process:
Let me know if you still have any doubts
Waiting for your replu