#131701 Under Appearance Customize and Menus wont Load
karter-723ae49c 3 weeks, 6 days ago
Hello i downloaded the Jupiter theme and have it active. NOT Jupiter X (but have both) I’m trying to use Jupiter theme and when I’m doing that and trying to customize under Appearance > Customize that section wont load. Also the Menu section wont load. I’ve tried to troubleshoot on my own but can’t get anywhere. Why would this be happening? For reference I included 2 screen shots below. I do have Elementor as well and Ive tried uninstalling all plug ins and just include Jupiter donut and another plugin and still nothing happens. PLEASE HELP!Nodari Support Team 3 weeks, 6 days ago
Yes, I see the problem and there is an error message in the dev tools, I need to take a look at what happens in the error log, please provide FTP details as well for further investigation
Thanks in advance Karterkarter-723ae49c 3 weeks, 5 days ago
I gave the FTP details in my original message arent the FTP details my Website URL, Username, and password?Amir Rather Support Team 3 weeks, 5 days ago
Those are WordPress Dashboard or WP Login details.
The FTP details are like:
RegardsPrivatekarter-723ae49c 3 weeks, 5 days agoThis reply has been marked as private.Privatekarter-723ae49c 3 weeks, 5 days agoThis reply has been marked as private.karter-723ae49c 3 weeks, 5 days ago
i put my last messages on private because I wasn’t sure if the information would be just between us or if it was public. Did you receive my other 2 messages?Amir Rather Support Team 3 weeks, 4 days ago
Yes, I suspect this is happening because of PHP version 8, could you please try downgrading below v8 and then cehck.
Waiting for your reply 🙂