#129790 Updating Core without Changes to Child Theme
Andrea Fuller 1 month, 3 weeks ago
Hi! I need to update my core from 6.2.0 to 6.9. 1/2 of the admins on the account are not seeing the WPBakery Plugin view on the pages/posts. When researching the common issue is having the latest version of the theme. However, I have some customization in the Child Theme. If I update the Core of Jupiter will it override that? How do I do this without loosing any customization?
Thanks!Alexander Hutsol Support Team 1 month, 3 weeks ago
Would you mind to provide us with FTP (FTP host, FTP user, FTP password, FTP port) login details to your site in the private reply https://prnt.sc/qr3w3e to check the issue?
Regards.PrivateAndrea Fuller 1 month, 3 weeks agoThis reply has been marked as private.PrivateAndrea Fuller 1 month, 3 weeks agoThis reply has been marked as private.Alexander Hutsol Support Team 1 month, 3 weeks ago
There is no attachment. Could you please re-send it?
Regards.PrivateAndrea Fuller 1 month, 3 weeks agoThis reply has been marked as private.Mohsin Al-Rabieai Support Team 1 month, 3 weeks ago
If you are sure that you haven’t made any changes on the parent theme files, simply download the version you want from here:
and then navigate to Appearance -> Themes -> Add New and upload the package. It will then ask you if you want to replace it with the old theme files. That’s how you can do it safely.