#130665 Upgrade to Jupiter 6.6 adding Jupiter Core and Jupiter Donuts failed
Maria Lindholm 1 month, 2 weeks ago
Regarding website: ppevent.se
I tried to upgrade the webside and it said I needed to install Jupiter Core, Jupiter donuts and WPBakery Page Builder (Modified Version).
Jupiter Core seemed to be installed fine. BUT when I tried to install Jupiter donuts it failed and told me that the target folder already exists /www/webvol8/8i/nmvksb5q93li429/ppevent.se/public_html/wp-content/plugins/jupiter-donut/
And now the website is all black (see attached file) and a text saying Read more about trouble Shooting and a link to https://wordpress.org/support/article/faq-troubleshooting/
Can you please help me get the update correct. Thank you.
Kind regards MariaNodari Support Team 1 month, 2 weeks ago
Please update the user role of this account to Admin, I cant view plugins or themes with this role
ThanksMaria Lindholm 1 month, 2 weeks ago
the account is updated. Thank you.
MariaNodari Support Team 1 month, 2 weeks ago
Thank you Maria
There was a corrupted folder, I deleted it and installed the Donut plugin again, it worked, please verify
RegardsMaria Lindholm 1 month, 1 week ago
Hi, Big thanks! It works wonderful! I give you 5 stars out of 5 for excellent support.
One more question. Do I need to update WPBakery Page builder (modified version)? And if so, can I just hit the update button or do I need to do something more?
MariaPrivateAlexander Hutsol Support Team 1 month, 1 week agoThis reply has been marked as private.PrivateMaria Lindholm 1 month, 1 week agoThis reply has been marked as private.Alexander Hutsol Support Team 1 month, 1 week ago
You are welcome.
Have a great day 🙂