#46317 Why is templates section asking me to purchase templates?
nicholas pederson 2 years, 3 months ago
Why is templates section (Jupiter X > Control Panel > Templates) asking me to purchase templates? These templates should be available for me to download, yet I am being asked to purchase. Can you help me fix this? Everything is updated. dev.nicpederson.comAlexander Hutsol Support Team 2 years, 3 months ago
Please provide us with wp-admin login details to your site in the private reply https://prnt.sc/qr3w3e to check the issue.
Regards.Privatenicholas pederson 2 years, 3 months agoThis reply has been marked as private.Alexander Hutsol Support Team 2 years, 3 months ago
Thank you for the provided information.
I checked the Templates section and don’t see the mentioned message about purchasing templates https://prnt.sc/r1mf52
Have you managed to resolve it?
As for the notice “Template installation is only allowed for user with Super Admin role. Please contact your website’s administrator.“, it’s related to multisite user role settings you are using.