#133554 WP Bakery Editor not available for an admin-user

Landing Forums Jupiter WordPress Theme WP Bakery Editor not available for an admin-user

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  • Jonas Gold

    Hi!

    When I log in all works fine, but when my customer logs in the WP Bakery editor isn’t available.
    Is there a setting I’m missing? Why isn’t this working?

    Best Regards
    Jonas

    Mohsin Al-Rabieai Support Team

    Hi Jonas,

    I believe it’s kind of a permission issue. I can not see many of your active plugins on your plugins page. I can’t see the WPBakery, Jupiter Donut, and Jupiter Core plugins. (check my screenshot). Is this something you can check? Maybe you are using a Multisite and this user is not super admin or the user roles have been corrupted due to usage of a third-party plugin.

    Bests

    Jonas Gold

    I solved it.

    It was an old version of the plugin WP Mediafolder that caused the problem.

    Best regards
    Jonas

    Amir Rather Support Team

    You’re most Jonas ūüôā

Viewing 4 posts - 1 through 4 (of 4 total)
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