#134472 WPBakery Page Builder(modified version) latest version Breaking site

Landing Forums Jupiter WordPress Theme WPBakery Page Builder(modified version) latest version Breaking site

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  • Mwito Jupiter
    • Good evening guys , I updated jupiter to the latest theme version and when i install WPbakery page builder, the site crashes. Without the plugin, of course the site is unreadable. Kindly advise.
    Amir Rather Support Team

    Could you please send over your site URL and administrative WordPress access(in a private reply) so we can check what might be going on in the backend? We’ll need permission to debug this.

    Private
    Mwito Jupiter
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    Private
    Mwito Jupiter
    This reply has been marked as private.
    Amir Rather Support Team

    Hello There

    I see the Theme is still an old version and hasn’t been updated https://take.ms/Mvt6O

    I suggest you try updating with one of these two methods:

    via WordPress dashboard
    or
    via an FTP client.

    Both are described here: https://themes.artbees.net/docs/updating-theme-child-theme/

    Please take full site backup before updating.

    Looking forward to your response šŸ™‚

    Regards

    Private
    Mwito Jupiter
    This reply has been marked as private.
    Alexander Hutsol Support Team

    Hello,

    To be able to check the issue we need FTP (FTP host, FTP user, FTP password, FTP port) login details to your site. Please send them in the private reply https://prnt.sc/qr3w3e

    Thank you.

    Looking forward to your reply.

     

    Regards.

    Private
    Mwito Jupiter
    This reply has been marked as private.
    Alexander Hutsol Support Team

    Hello,

    Thank you for the provided information.

    The problem was caused by the renamed theme folder. To fix the issue I renamed the theme folder back to default “jupiter” and then activated the WPBakery Page Builder (Modified Version) plugin.

    Please clear the browser cache and check the site.

     

    Regards.

    Private
    Mwito Jupiter
    This reply has been marked as private.
    Amir Rather Support Team

    Glad to hear that.
    You’re most welcome šŸ™‚

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