#131997 WPBakery Visual Backend Editor Broken After Installing

Landing Forums Jupiter WordPress Theme WPBakery Visual Backend Editor Broken After Installing

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  • Matt Scarpato

    After updating both Jupiter and all Plugins to the latest versions, the WPBakery Backend Visual Editor is no longer working, only the frontend editor works, which is not useful. Switching between Text and Visual editor is not possible in backend. Please Help!

    Matt Scarpato
    Matt Scarpato

    After further inspection – when I disable Jupiter Donut, it works – but when I re-activate it, I can no longer edit the page

    Amir Rather Support Team

    Could you please send over your administrative WordPress access(in a private reply) so we can check what might be going on in the backend? We’ll need permission to debug this.

    Private
    Matt Scarpato
    This reply has been marked as private.
    Amir Rather Support Team

    Hi There

    I deactivated the All In One Addons for WPBakery Page Builder (formerly Visual Composer) plugin and the WPB Page Builder is working correctly now see https://take.ms/IY9RI

    Regards

    Matt Scarpato

    So is that plugin broken? Can I still use those elements?

    Amir Rather Support Team

    Was it working before? Did you update it or something?
    Something must have changed for it to stop working or if you freshly installed it then that’s a different issue.

    Regards

    Matt Scarpato

    Yes I was always using that plugin and don’t recall changing or updating anything. If I re-install will I lose all of my elements and have to rebuild?

    Amir Rather Support Team

    Do you, mean if you reinstall this plugin? If you do the editor will stop working but the page content is still there it is not lost.

    I suggest you contact the plugin author/’s and ask them about this issue.

    Regards

    Matt Scarpato

    Thanks, Amir, I’ll contact them now.

    Matt Scarpato

    Additionally – when I try to edit with the visual editor I am getting this error –

    This site can’t be reached
    The webpage at https://radianceplasticsurgery.ca/wp-admin/post.php?vc_action=vc_inline&post_id=49&post_type=page might be temporarily down or it may have moved permanently to a new web address.

    ERR_HTTP2_PROTOCOL_ERROR

    unsure what this means

    Amir Rather Support Team

    This is because the plugin is active if you disable it the Front Editor works https://take.ms/Y1UTb

    Regards

Viewing 13 posts - 1 through 13 (of 13 total)
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