Artbees Privacy Policy

Hi there! we’re Artbees Yazilim of Fulya Mahallesi, Mevlüt Pehlivan Sok. Erdoğanlar İş Merkezi No: 14 Kat5, 34394, Şişli, İstanbul, Republic of Turkey and welcome to our privacy policy. This policy sets out how we handle your personal information if you’re an Artbees Themes user or visitor to our Sites. This Privacy Policy applies to websites, apps, events and other services operated by Artbees. It applies across artbees-themes.com, our demos websites, Artbees Support and Artbees Care. The third parties we work with (mentioned later in this document) may have their own unique privacy policy. If a particular service has its own privacy policy, then that policy — not this Privacy Policy — applies.

By signing up and using this website, you consent to the use of your personal information by Artbees as set out below. The privacy and security of our customers are very important to us. We ask that you read this Artbees Themes privacy policy carefully as it contains important information about what to expect when we collect personal information about you, how we will use your personal data, how you can instruct us if you prefer to limit the use of that information, and the procedures that we have in place to safeguard your privacy. The ‘Data Controller’ for this website is Artbees Yazilim.

How we will use the information about you

We gather this information to allow us to verify your purchase, provide you with new templates and customer support. The relevant information is then used by us, to communicate with you on any matter relating to the provision of our service in general. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may contact you by email to ask you for your feedback and comments on our goods and/or our service to you.

What personal data we collect and how we use it

  • Name
    In order to use customer support, a user must have an account with a registered name and email in Artbees Themes portal.
  • Email
    We may contact you by email to ask you for your feedback and comments on our goods and/or our service to you.
  • IP
    We collect the IP addresses of visitors and users this website. We will use this information to improve our themes by adding language-specific features to them, providing location-specific social media posts, tutorials, promotions, as well as improving security.
  • Username and Password for accessing your site when you use our Support Desk
    Artbees support agents may ask for login credentials in order to solve a technical problem. You may decline to provide this information. This information is used only for technical support purposes and not stored anywhere.
  • Your ThemeForest ID and Purchase Code
    In order to verify your purchase and prevent illegal usages of our WordPress themes, we ask our users to provide their Themeforest purchase keys when they sign up to Artbees Themes portal. Providing the purchase key is mandatory to get customer support.
  • Registered domain
    In order to fight piracy, we also collect the domain name on which our WordPress theme is installed.
  • Your activity on Artbees Themes portal via Google Analytics
    This helps us analyse data about webpage traffic, and improve our website by tailoring it to customer needs. We only use this information for statistical analysis purposes. For this purpose, we use Google Analytics. Google Analytics generates statistical and other information about website use, by means of cookies, which are stored on users’ computers. The information generated, relating to our website, is used to create reports about the use of the website. Google will store and use this information. View Google’s privacy policy. If you would like to opt out of being tracked by Google Analytics across all websites please visit Google’s opt out page.
  • Your template download activity
    We track your template download activity. This helps us understand which templates are more popular and plan accordingly.
  • Newsletter and email activity
    Through Mailchimp and Mandrill, we monitor your email activity; which of our newsletters/emails campaign, you open and which of them you click. This reflects our users’ account about our newsletter and helps us to include more useful and relevant content in our emails.
  • Artbees Survey activity
    Through SurveyGizmo, We survey our customers or visitors from time to time and we keep participants responses. We hold surveys to understand how satisfied our customers/visitors are about our products and services.
  • Google Adwords
    We use Google Adwords Conversion tracker, which uses cookies to help us determine how many people who clicked on our Google Ads, end up contacting us through the website. This tracking cookie is set on your browser, only when you click on a Google Ad. These cookies help us increase the website’s effectiveness for our visitors. These cookies expire within 30 days, and do not contain information that can identify you personally. Please refer to the Google Advertising Privacy Notice for more information about Google Conversion Tracking and the ability to opt out.
  • Google Adwords Remarketing
    We use Google AdWords Remarketing, which uses cookies to help us deliver targeted online adverts, based on past visits to our website. Google uses this information to carefully display CloudApps adverts on various third party websites across the internet. These cookies are set to expire, and do not contain information that can identify you personally. Please refer to the Google Advertising Privacy Notice for more information about the ability to opt out.
  • Facebook Pixel
    We may also use a cookie to learn whether visits to our website, were as a result of someone seeing our advert on Facebook. This information is anonymous and does not specify individuals.

The third-party services we use that are collecting personal information

The following is the third party services we use that collect personal information. Next to each item the type of information collected, the means of data collecting is listed. The data they collect is subject to each service’s privacy policy which is provided for each item.

Support

  • Intercom (personal data, email, usage data, other various data types according to their privacy policy, cookies)
  • Freshdesk (personal data, email, usage data, other various data types according to their privacy policy, cookies)

Marketing

  • Google Analytics (personal data, usage data, cookies)
  • Google Adwords (personal data, usage data, cookies)
  • Facebook Pixel (personal data, usage data, cookies)

Communication

  • Mailchimp (personal data, email address)
  • Mandrill (personal data, email address, usage data)
  • Disqus (personal data, email)
  • SurveyGizmo (personal data, various other data types according to their privacy policy)

Registration & Authentication

  • Facebook OAuth (personal data, data, other various data types according to their privacy policy)
  • Twitter OAuth (personal data, data, other various data types according to their privacy policy)

Payments

  • Stripe (personal data, data, other various data types according to their privacy policy)

How we protect your information

Protecting our customers data and information is an integral part of Artbees Themes privacy policy. We have put in place the following security procedures and technical and organisational measures to safeguard your personal information: We use firewalls and browser certification technology. We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

Where we store your personal information

We store personal information on secure servers that are managed by us and our service providers in USA and Netherlands. Personal information that we store or transmit is protected by security and access controls, including username and password authentication.

How long we keep your personal information

We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations.

How you can access your personal information

You can access some of the personal information that we collect about you by logging in to your account. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us for any of our Sites at any time. To make an access or correction request, contact.

How to delete your personal information

If you no longer want us to use your personal information or to provide you with the Artbees services, you can hard-delete your account from your dashboard > account setting.

IMPORTANT: With hard-deleting your account, the entire information we have from you will be deleted including Themeforest verification data so you will lose access to Artbees support and templates repository. You will still be able to use artbees knowledge base.

Marketing choices regarding your personal information

Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists: Newsletter, Product & Promotion News, Artbees Themes Blog and Beta Testers) we send you marketing communications by email. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself or via user dashboard > account setting.

Cookies and web analytics

We use cookies to recognize you and/or your device(s), authenticate you, remembering your preferences and settings, analyzing site traffic and trends, delivering and measuring the effectiveness of advertising campaigns. You also have choices about cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.

How we share your information

  • For corporate transactions
    We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.
  • When required by law
    We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.
  • With our service providers and partners
    We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations.

How to contact us

You can contact us via info@artbees.net.
Our postal address is:
Fulya Mahallesi, Mevlüt Pehlivan Sok. Erdoğanlar İş Merkezi No: 14 Kat5, 34394, Şişli, İstanbul, Republic of Turkey

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